This Business is not BBB Accredited
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This company offers travel packages through telemarketing and its web site. Several travel packages are offered for sale, however, they are for accommodations only and do not include air travel, taxes or additional transportation. When offered, the Bahamas cruise is six hours in duration and consumers must pay for their stay in Fort Lauderdale the night before and after the cruise as this is not included in the package.
Special T Travel Service Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Special T Travel Service Inc. include:
- 63 complaints filed against business
- Failure to respond to 38 complaints filed against business.
- 2 complaints filed against business that were not resolved.
Complaints received by the BBB concern a pattern of consumer complaints indicating consumer dissatisfaction with the company's selling presentation both by telephone and unsolicited facsimile. The company responds to some of the complaints indicating that under Florida Statute consumers are entitled to a full refund within 30 days of purchase and grants the refund if it is within that time frame.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||14|
|Billing / Collection Issues||6|
|Problems with Product / Service||42|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||63|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Special T Travel Service Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Florida Department of Agriculture and Consumer Service
BBB records show a license number of ST23944 for this company, issued by Florida Department of Agriculture and Consumer Service.Type: Seller of Travel
Type of Entity
Incorporated: April 1993, FL
Contact InformationPrincipal: Ms Angela Nemiro (Administration)Mr. Jerry Fields (Vice President)Ms. Traci Fields (Vice President)Mr. J. Doug Fields (President/General Counsel)
Vacation Certificates & Vouchers, Travel Agencies & Bureaus