BBB Business Review

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This Business is not BBB Accredited

Special T Travel Service Inc.

Phone: (407) 896-8680Fax: (407) 662-4559View Additional Phone Numbers501 N Wymore Rd Suite 2100, Winter ParkFL 32789-2808 Send email to Special T Travel Service Inc.http://www.special-t-travel.com

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Description

This company offers travel packages through telemarketing and its web site. Several travel packages are offered for sale, however, they are for accommodations only and do not include air travel, taxes or additional transportation. When offered, the Bahamas cruise is six hours in duration and consumers must pay for their stay in Fort Lauderdale the night before and after the cruise as this is not included in the package.

BBB Accreditation

Special T Travel Service Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Special T Travel Service Inc. include:

  • 63 complaints filed against business
  • Failure to respond to 38 complaints filed against business.
  • 2 complaints filed against business that were not resolved.

Complaints received by the BBB concern a pattern of consumer complaints indicating consumer dissatisfaction with the company's selling presentation both by telephone and unsolicited facsimile. The company responds to some of the complaints indicating that under Florida Statute consumers are entitled to a full refund within 30 days of purchase and grants the refund if it is within that time frame.

Customer Complaints SummaryRead complaint details

63 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues14
Billing / Collection Issues6
Delivery Issues1
Problems with Product / Service42
Guarantee / Warranty Issues0
Total Closed Complaints 63

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Special T Travel Service Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 10/01/2004Business started: 01/01/1993
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Agriculture and Consumer Service
(800) 435-7352

BBB records show a license number of ST23944 for this company, issued by Florida Department of Agriculture and Consumer Service.

Type: Seller of Travel

Type of Entity

Corporation

Incorporated: April 1993, FL

Contact Information
Principal: Ms Angela Nemiro (Administration)Mr. Jerry Fields (Vice President)Ms. Traci Fields (Vice President)Mr. J. Doug Fields (President/General Counsel)
Business Category

Vacation Certificates & Vouchers, Travel Agencies & Bureaus

Alternate Business Names
Special T Travel
Industry Tips
Vacation Certificate Offers

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.