Business ProfileforFlorida Vacation Villas Club, Inc.

Now that we have found out who gave us this review. This is a club member that has been a member of our points travel club since 2017 receiving points yearly upon membership renewal. Our membership renewal is due by January 1st each year regardless of usage. This information can be found in her contract on the page Consumer Disclosure Acknowledgment. Our yearly fee information for payment is from on our website all year long. We send out a courtesy notice by mail and by email each year in October. Failure to get a notice, we are not responsible for. 

On 1/16/23- we emailed an account closing notice to this member because there was no payment for 2023 points. On 1/17/23, member called the Front Desk line & left a voicemail on the wrong extension. She also emailed us that very same day. Of which her emails regarding payment was replied back to her! Infact, when RCI blocks an account starting a year out, they too send emails out to member regarding account is blocked for upcoming points. 

Below you will find our email but to the member. WE ALSO ALLOW THIS MEMBER TO PAY THE ON-TIME AMOUNT AND WAIVE THE LATE FEES. Our office was nice to this member by contacting her before the account closed and we waived the $30 late fee.
Now we get this review against us with untruthful information!

From: Club Info 
Sent: Tuesday, January 17, 2023 7:35 AM
To: ****************
Subject: Pay annual dues J. *******
Importance: High

Hello,
Thank you for your phone call and email. 
Our records show that you have been a member since 2017 and should be aware that all notices are a courtesy. 
Throughout the year the upcoming renewal information can be found on a website. We also email several reminders of renewal payment. 

Here is the email breakdown:
12/4/21- emailed you to advise you we received your 2022 dues payment and that you were blocked for 2023 points (RCI also sends out an email)
9/10/22- emailed you to advise you that 2023 points are blocked (RCI also sends out an email)
10/1/22- emailed you official reminder of the 2023 renewal payment
Official notification by mail was sent on 10/4/22. Unfortunately, we cannot control the United States Postal Service and any of their deliveries. 

We would advise you to please add our email address ******************** to your email address book so that you do not miss any more important notifications from us. 

In the past, we do see that you have paid us on-time. Therefore, at this time, we will waive the late credit card fee this one time. Attached, please find a credit card authorization form. Please complete the form and email it back to us so that we can manually run the payment for you. 

Thank you. 
Member Services


-----Original Message-----
From: Sumana ******* <****************> 
Sent: Monday, January 16, 2023 4:03 PM
To: Club Info <********************>
Subject: Pay annual dues. 


Dear Sir  , I just received the notice of annual payment by e-mail which I never got.  The account name is James and Sumana *******. # 1-83344, phone number is ************ . The deadline is 19th Jan . Please call us ASP. I don’t want to pay any penalty on it. We are on limited incomes. We cannot afford to pay penalty . Thanks. Sumana ******* Sent from my iPhone


LEFT ON FRONT DESK LINE- NOT CORRECT-NEEDED MEMBER SERVICES
You have a new voice mail from (800) 968-
Your transcribed message: 
hi my name is Simona * * * * * * *** ***** ** * * * i see my ID number is * *** **** to our see I & I just received. not payment of my annual maintenance fee so I never received that thing and it's the date is only 19 which will not be able to send it by mail so can you give me a call back so I can directly the deduct from my checking account or my card whatever is it my number is ###-###-####.

MBR SVC- MBR also left VM on FD line which isn’t the correct line