BBB Business Review
What is a BBB Business Review?This Business is not BBB Accredited
Estudenttravel.com
Find a LocationPhone: (877) 908-4050Fax: (561) 744-1577View Additional Phone Numbers1130 S Harbor City Blvd, Melbourne, FL 32901http://www.estudenttravel.com
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BBB Accreditation
Estudenttravel.com is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business does not have a BBB Rating. The reason is as follows:
- This business is not currently rated. BBB does not have sufficient information to issue a rating for this business.
GOVERNMENT ACTION: August 3, 1999, the Arzonia Attorney General filed a lawsuit against Surf & Sun Tours, Inc. The suit alleges that some students were charged fees in order to board their planes and others charged for hotel insurance when they arrived at their destination; concerned parents and stranded students were unable to reach company representatives to obtain information, although such a service was advertised; and consumers were unable to receive refunds after filing complaints with the company. The suit is seeking restitution for consumers, an injunction to prevent the company and its owners from engaging in the advertisement and/or sale of vacation packages in or from Arizona, and attorney's fees and cost as well as civil penalties. This case is pending at this time.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topMail sent to the company at the addresses listed in the file, have been returned marked "Moved-Left no forwarding address." Based on this information, the Bureau does not know the current operational status of the company. If you are experiencing a problem with the company, you may wish to file your complaint with the Florida Department of Law, Department of the Attorney General, Economic Crime Division, 110 SE 6th Street, Fort Lauderdale, FL 33301-5000 or call 1.954.712.4600.
The BBB maintains a report on a firm based on inquiry or complaint activity.
The BBB has not received a sufficient volume of requests for information, nor has the BBB received complaints on this firm to warrant the maintenance of a report. The information provided, however limited, is presented to assist you in your purchasing decisions or for any other purpose you deem relevant.
The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.
BBB file opened: 10/01/2004Business started: 08/21/1996Business started locally: 10/18/2000Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact Information
Principal: Shawn Andreas (Vice President-Marketing)Mr. Christopher Andreas Ms. Alicia Kohut (Claims Department)Mr. Don WilsonBusiness Category
Travel Agencies & Bureaus, Travel Clubs, Tourists Attractions
Alternate Business Names
E Students Travel.com, Estudent Travel, eStudent Travel.Com, Student Travel America, Sun & Surf Tours, Surf & Sun Tours, Surf and Sun ToursIndustry Tips
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Estudenttravel.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (888) 409-4908
- (888) 409-4809
- (212) 427-0178
- (800) 574-7577
- (800) 574-7577
- (732) 843-3150
- (954) 989-8696
- (847) 577-6349
- (800) 574-7577
- (561) 744-5222
- (810) 473-4107
- (800) 222-7466
Additional Fax Numbers
- (954) 967-4056
- (954) 967-4055
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaint details August 1, 2012. Complaint details before this date are not available.
Industry Tips for Travel Agencies & Bureaus
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Getting the Best Hotel Rate
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
