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Consumer Complaints

BBB Accredited Business since 07/31/2003

Southern Sun Title Company

Phone: (352) 382-3339Fax: (352) 382-3124

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/30/2013Problems with Product / Service | Read Complaint Details
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Complaint
Southern Sun Title generated a deed with the wrong zip code. This in turn generated 2 driver's licenses and a car registration with the wrong zip code
I contacted Southern Sun Title on Monday July 29th to inform them that the deed had the wrong zip code on it(they wrote their zip code). This in turn was used as proof of residence at **** including 2 driver's licenses and a car registration. When I requested that I receive a new deed with the correct information, I was actually told "let me check on that". I called again in the next day or so and requested that they pay for the replacement documents at DMV since it was based on their error. They refused. I called today to ask if they had reconsidered doing the right thing and ***** stated I was already told 'no' and that they were being "NICE' enough to send me a corrected deed. I informed them that they needed to send me a new deed since the first one they generated was incorrect. When I mentioned that I was going to contact the BBB I was told "over a driver's license" and asked the woman why she was taking a tone with me over their mistake. I think that Southern Sun Title owes me the *** fee for 2 driver's licenses and a corrected registration. Thank you for your time.

Desired Settlement
I am seeking the cost of 2 driver's licenses and a vehicle registration. An apology would be nice too.

Business' Initial Response
Our office did the closing for Ms. ******, and a human error was made on the zip code - from XXXXX to XXXXX. 85% of our business is done in ********** FL and the zip code is usually XXXXX. We did contact the Property Appraisers office and the County Tax Collector's office and corrected the zip code. We asked Ms. ****** to forward the Original Deed back to our office and we would be happy to correct at our expense to re-record the Deed in the public records of Citrus County, Florida.
Sincerely,
***** L. *****
**************

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response makes no sense what so ever.They continue to ignore my complaint. Any reputable business that caused a customer unneeded expenses due to their error would rectify the situation.

Business' Final Response
I am so sorry she feels this way. We have been in business for 33 years and have satisfied our customers to the fullest. We will be more than happy to correct her deed by re-recording the document to correct her zip code. We do not feel we need to correct her drivers license.
Sincerely,
***** ** *****, V*************

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.