Reporting Pro Timeshare Resales for coercion and fraudulent advertising and sales techniques.
My name is ************. I am 83 years old. My phone # is ************.
On January 13, 2016, at approximately 2 pm PST, I received an urgent phone call from Vern B****, Pro Timeshare Resales employee. In her voicemail, Ms. B**** explained there was an urgency that I speak with her as soon as possible as the information she had was time-sensitive. When I called back, the same day, she explained that she had a committed, ready buyer for my *********************** Timeshare. She stated the selling price was $24, 900 and that the sale would close before Valentine's Day, Feb 14, 2016.
However, since I had talked with another Pro Timeshare representative on September 24, 2015, I thought that the sale Ms. B**** was referring to was the result of the advertisement I had purchased at that time. I had previously purchased advertisements in the amount of $799 with the representative, Andrew G******* during the September 2015 timeframe.
Ms. B**** told me there was an urgency to sign the Pro Timeshare Resales agreement. Since I am computer ignorant, she recommended emailing the agreement to my granddaughter's email address so she could assist me in signing it. Ms. B**** created such hype urgency that I was not able to read through the contract before having my granddaughter electronically sign it. While attempting to read it, Ms. B**** and her assistant called repeatedly to ensure I had signed it - amounting to 5 times in 20 minutes. The repeated and harassing phone calls prevented me from fully comprehending what was occurring and what I was signing.
She then asked me to authorize a charge of $2971 on my credit card and stated this was for the sale, and advanced advertising of my vacation property which Pro Timeshare Resales claimed had already performed above and beyond the cost already charged - without my consent. She said this fee was necessary for the sale of the property as Pro Timeshare Resales had already offered "4 day & 3 night" stays to the prospective buyers. Again, this was without my consent or prior knowledge.
Since our January 13th conversation, I have only heard from Pro Timeshare Resales - through Ms. B**** - once. The week after, I called her asking for an explanation of the abovementioned list of dates. She explained that those were the days when they had targeted sales presentations by high-powered sales personnel.
As of today, February 10th, there has not been any contact from Ms. B**** since my call to her in January. Since that point, I have phoned her on numerous occasions - three times today alone. Today, my responses from her office were:
- Feb 10, 2016, at 12:30 pm PST - Ms. B**** unavailable.
Her assistant responded, "She is in a meeting & will call back in 1 hour."
- Feb 10, 2016, at 2:30 pm PST - Ms. B**** is unavailable
Her assistant responded, "She is on another call & will call back."
- Feb 10, 2016, at 4:30 PST - Left a voice message
I stated, "Have Ms. B**** call me - I am cancelling my contract & believe her actions were fraudulent."
The total amount paid to Pro Timeshare Resales is $3761 which is equivalent to 3 months of my Social Security benefits, a substantial "out of pocket" expense. Miss B**** was quick to take my funds but, lax in updating me from a sales perspective. She fraudulently said that there were buyers interested in the property to get me to sign the contract but then did not deliver as promised. Upon doing further research into the advanced advertising package I was coerced into purchasing, my timeshare is not featured. Also, when doing a search for the ********************** timeshare, my timeshare does not appear as featured. Also, several features of the contract have not been delivered as promised such as a copy of the "Timeshare Dealer" magazine and the names, address, and phone information for the interested buyers. Ms. B**** verbally claimed that there were interested buyers - the only reason I signed the contract.
I would ideally like to receive my money back as the services promised were based on a lie from the representative Vern B****. I feel like I was coerced into purchasing something that was not delivered. She rushed me into signing a contract without giving me time to read it - knowing I am a senior citizen without a computer and no ability to receive a printed copy. She suggested that my granddaughter assist me in signing instead of waiting for me to receive a printed copy. Despite my granddaughter's warnings, I trusted Ms. B**** to deliver upon her word. And, it was not for an additional two weeks that I received the printed copy and was able to read it. At that point, it was behind the cancellation period.
As it approaches February 14th, I realize that there are no committed buyers - as claimed. In addition, I have not received several items promised in the contract. The combined harassment, dishonesty, and lack of delivery of services causes me to desire a full refund and full cancellation of the contract.
We have made contact with the client and reached an amicable solution to the situation. She has expressed that she is happy with the proposition. We will be continuing to work with this client to achieve the results that she is anticipating: the sale of her property through our advertising campaigns.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was told by the manager of Pro Timeshare that they would be putting forth an effort to sell my timeshare until sold. At this time the matter is ongoing.