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Consumer Complaints

BBB Accredited Business since 08/13/1990

Gilman Pool Services

Phone: (407) 532-7845Fax: (407) 532-7899

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
I am owed a refund of 187.50 for which I have not received payment.
I contracted to have my swimming pool cleaned by this company. After a few weeks of their service, the pool water began to turn green. I called the company several times to let them know that the pool water was green. However, the problem was not rectified. Thus, I canceled the pool service the second week of October 2013.

I am owed a refund of 187.50. Of this amount, $62.50 is the balance due for the remainder of the month of October 2013. The company mailed me an unsigned check for this amount. I returned the check and asked that they sign it and send it back to me and I still have not received the check.

The remaining amount of 125.00 resulted from the company billing me twice in one month for pool services. I sent a copy of my credit card statement to the company, but they have not credited the amount back to my credit card.

I have called the company and sent them a letter
but I still have not received my refund.

Desired Settlement
I want to be refunded either my check or credit to my credit card the amount of $187.50.

Business Response
From: ***** *****, Gilman Pools (mailto:***********@cfl.rr.com)
Sent: Monday, November 11, 2013 9:57 AM
To: 'Better Business Bureau'
Cc: ***************@yahoo.com
Subject: RE: BBB Complaint Case#90******(Ref#XXX-XXXXXX-XXXXXXXX-X-XXX)

To Whom It May Concern:

We have no dispute with Mr. *****'s assertion below. Our software was not showing the double transaction, so we had to contact our bank to verify and were in the process cutting him a check. However, since Mr. ***** also made a chargeback on his credit card for this amount yesterday, we will also not dispute that and consider the matter resolved.

Mr. *****, I am sorry for the delay in processing this. It was certainly not intentional.

Sincerely,

***** *****
Owner/Manager
Gilman Pool Services
XXX-XXX-XXXX
fx: XXX-XXX-XXXX
www.gilmanpoolservice.com



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Industry Comparison| Chart

Swimming Pool Service & Repair, Swimming Pools - Maintenance, Swimming Pools - Leak Detection & Repair

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