BBB Business Review

BBB Accredited Business since 01/01/1996

Classic Marcite, Inc.

Find a Location

Phone: (407) 521-6260Fax: (407) 521-6248View Additional Phone Numbers430 Fairvilla Rd, OrlandoFL 32808-8106 Send email to Classic Marcite, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/01/1996

BBB has determined that Classic Marcite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Classic Marcite, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Classic Marcite, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
10/09/2014Problems with Product / Service | Read Complaint Details

No definitive response from ******* *********** to my chafed and splattered pool deck and mortar mix and slurry spilled on my St. Augustine lawn.
My swimming pool and spa was retiled,resurfaced and refilled on the week ending 9/12/2014. The contract requires a 25% down payment with the balance due the day of surfacing. I made the payments as per contract. The contract also had written instructions to "enter the left side of the yard at my house and to lay plastic over my pool deck". Also, "to remove all job related debris from the jobsite". It became readily apparent to me after several days into the renovation that there was little quality control and communication between the different crews and even among the same crew. My pool light screw was broken leaving the threads in the niche when the light had to be removed for resurfacing and the light remained on the deck even after the pool was refilled. The threads could have been drilled out while the pool was dry and the hole tapped out to restore the hole for proper light installation and electrical grounding connection. A light wedge had to be installed after the pool was filled because whoever took the light out of the niche didn't report the issue promptly when it occurred. I had supplied lots of cardboard to lay on the pool deck which was to be protected with plastic as it was recently coated with a ******* ******** ********** latex floor coating. The first crew working the tiles spread out the cardboard and coated the one side of the deck. The next crew for resurfacing didn't use the rest of the cardboard or lay plastic down from the furnished roll. This resulted in the deck getting chafed with the mortar mix hose and splattered with mortar mix. The spa tile grout was washed away as a result of not allowing enough time for the grout to dry sufficiently and having to re-apply grout with some of it spilling onto the deck. After the resurfacing of the pool on day 4, my yard and pool deck was strewn with soda cans, ****************** trash and muriatic acid jugs and cigarette butts and other debris. I bagged three bags of garbage for my Friday's trash collection. The slurry pit apparently didn't catch all the mortar and slurry as my St. Augustine grass has an area approximately 15ft. x 15ft. of mortar and slurry spilled onto the grass. Only a small portion was dug up and removed when the slurry pit was removed along with the pool deck debris and plastic. I've called numerous times to get these issues resolved and was told that the three sod suppliers in the immediate area of Classic Renovations are currently out of St. Augustine grass.

Desired Settlement
I want the spilled mortar and slurry mix removed from my yard and new St. Augustine shade tolerant grass layed down in time for it to root before the cooler winter season arrives and stunts the growth. I also want my pool deck coating restored as the chafing, scuffs and splatters resulted from negligence on the part of the crew along with no one attending the slurry pit.

Business Response
We have replaced the grass and will have a new coat of paint on the deck this week.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm completely satisfied with my restored lawn and my recoated pool deck. I sincerely appreciate Classic Marcite's attention to details in workmanship and their good faith shown in making reparations, after all, Classic Marcite market's a great pool product. Thanks so much!

01/05/2015Problems with Product / Service
09/29/2014Problems with Product / Service
09/27/2013Problems with Product / Service

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design, Stone Setting - Interlocking Pavers, Swimming Pools - Leak Detection & Repair, Saltwater Pools - Equipment & Supplies, Deck Builder

Additional Information

BBB file opened: 10/01/2004Business started: 10/01/1989
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of CPC1457353 for this company. Certified Pool/Spa Contractor.

Type: Certified Pool/Spa Contractor

Contact Information
Principal: Mr. Tom Yeaman (President)Customer Contact: Mr. Chuck Clark (General Manager)
Business Category

Swimming Pool Contractors, Dealers, Design, Stone Setting - Interlocking Pavers, Swimming Pools - Leak Detection & Repair, Saltwater Pools - Equipment & Supplies, Deck Builder

Products & Services

This company offers residential and commercial pool finishing, pool resurfacing, paver decking, acrylic decking, new tile, Pebble Tec, Diamond Brite, pool lights, pumps and filters, acid washing, heater installation, salt chlorine generators, leak detection and repair, tile mosaic installation and paver resealing.

Methods of Payment

Visa, MasterCard

Alternate Business Names
Classic Renovations by Classic Marcite, Inc.

Map & Directions

Map & Directions

Address for Classic Marcite, Inc.

430 Fairvilla Rd

Orlando, FL 32808-8106

To | From


2 Locations

  • 5008-1 Richard Lane W. 

    Jacksonville, FL 32216

  • 430 Fairvilla Rd 

    Orlando, FL 32808-8106

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Classic Marcite, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (904) 448-4150

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Swimming Pool Contractors, Dealers, Design


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.