BBB Logo

Better Business Bureau ®
Start With Trust®
In Central Florida

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/23/2003

Acorn Stairlifts, Inc.

Phone: (407) 650-0216Fax: (407) 650-1764View Additional Phone Numbers7335 Lake Ellenor Dr, OrlandoFL 32809-6219 Send email to Acorn Stairlifts, Inc.View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Acorn Stairlifts manufacturers easy to use stairlifts and provides local sales, service and support across the continental United States; and around the world.

BBB Accreditation

A BBB Accredited Business since 05/23/2003

BBB has determined that Acorn Stairlifts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Acorn Stairlifts, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 42 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

41 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Delivery Issues1
Guarantee / Warranty Issues7
Problems with Product / Service30
Billing / Collection Issues0
Total Closed Complaints 41

Additional Information


The business contacted BBB in April 2014 regarding a lottery scheme utilizing the Acorn Stairlifts name targeted towards seniors.

Victims have reported receiving a letter that claims the recipient has won a large cash prize from the Consumer's And Merchandise Reward Program of New York City. The letter is accompanied by a fraudulent check in the name of Acorn Stairlifts, Inc., to cover lottery fees and taxes. To collect their winnings, the recipient is instructed to deposit or cash the check and then either mail or electronically transmit the equivalent amount of money to an address in New York City. In some cases, victims have reported receiving multiple letters and checks, as well as telephone solicitations from individuals claiming to represent the Consumer's and Merchandise Reward Program.

Acorn Stairlifts, Inc., has no connection to the Free Lottery Consumer's and Merchandise Reward Program. The company has notified law enforcement agencies in an effort to identify the perpetrators. Individuals who receive the fraudulent notice or have any information regarding this matter should contact their local FBI office for referral to the White Collar Crime squad. Impacted consumers may also call Acorn Stairlifts, Inc. directly at 407-650-0216 ext 1620.

BBB file opened: 10/01/2004Business started: 06/01/1998

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Orange County Occupational License

BBB records show a license number of 527491 for this company, issued by Orange County Occupational License.

Type: Business Tax Receipt

BBB records show a license number of 1051463 for this company, issued by Orange County Occupational License.

Type: Business Tax Receipt

Type of Entity


Incorporated: June 1998, FL

Business Management
Principal: Mr. James M. Bradley (President)Ms. Tracy Bero (Director of Commercial Compliance)
Contact Information
Mr. Shawn Herbst (Vice President of Operations)
Business Category

Stair Lifts, Medical Equipment & Supplies, Manufacturers & Producers

Products & Services

This business manufactures stairlifts and also provides local sales, service and support.

Hours of Operation

Hours of Operation:
Mon: 08:00 AM to 09:00 PM
Tue: 08:00 AM to 09:00 PM
Wed: 08:00 AM to 09:00 PM
Thu: 08:00 AM to 09:00 PM
Fri: 08:00 AM to 07:00 PM
Sat: 08:00 AM to 03:00 PM

Tech Support Hours of Operation:
Mon: 07:00 AM to Midnight
Tue: 07:00 AM to Midnight
Wed: 07:00 AM to Midnight
Thu: 07:00 AM to Midnight
Fri: 07:00 AM to Midnight
Sat: 09:00 AM to 06:00 PM
Sun: 09:00 AM to 06:00PM

Hours are reflected in Eastern Standard Time.

Service Area

Continental USA


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.