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          Dream Maker Spas has 1 locations, listed below.

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            Business ProfileforDream Maker Spas

            Hot Tub Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.14/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/31/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company is a manufacturer of spas and hot tubs for commercial and retail customers in over 15 Countries.

            Business Details

            BBB File Opened:
            12/6/2012
            Years in Business:
            13
            Business Started:
            2/4/2011
            Business Started Locally:
            2/4/2011
            Business Incorporated:
            2/4/2011
            Accredited Since:
            12/31/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Roto Ops, LLC
            • Aquarest Spas
            Business Management
            • David Wright, Vice President
            • Jaime Lee Wright, Customer Service Manager
            Contact Information

            Principal

            • David Wright, Vice President

            Customer Contact

            • David Wright, Vice President
            • Jaime Lee Wright, Customer Service Manager
            • Jason Winetraub, Manager
            • Don Pearson, Manager
            • Assunta Li, Manager
            Additional Contact Information

            Fax Numbers

            • (407) 936-9696
              Primary Fax

            Phone Numbers

            Website Addresses

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a hot tub from SCM Relaxation of Myrtle Beach SC in March 2023. The tub was delivered the third week of March. Immediately there were problems with the bluetooth speakers. The company sent out three different repairmen. Then the left side jets went out, then the control panel went out. Finally, they agreed to send a new tub in May. After about a week, one of the pumps went out. They sent another repairman out to replace the pump. He put the wrong pump in and blew my electric. Finally they were able to install the correct pump. The cover which came with the tub began to come unsewn. I contacted the dealer and we sent pictures along to the factory. I waited another month and was told that my claim was denied for the cover. I contacted the factory and was told that they do not handle any claims for the covers they sell with their tubs. I was told that I would have to contact ******** Spa Covers. When I did I was told they never received my claim. After resending them myself, I was told that I had to pay $70.00 to mail the cover back to them and they would resew it. When I contacted them to let them know this was not acceptable and asked them to look at the fading of the cover in such a short time even though I protected with the fabric protection the dealer supplied, ******** said nothing should have been put on the cover. Back to the tub, it is so cheaply made and unreliable. According to the dealer, the factory covers nothing even though they have a 1/5 year warranty. I want a new cover.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brittany D

            09/20/2023

            I have experienced the same problem apparently as other consumers in that the spa cracks. Our Hot Tub isnt even three years old yet and we noticed it leaking, We bought from Leons pools and seas so we had them down to have a look and they have been the very best. They found out that there was a crack in the shell and we have been adding water every two days. They also noticed underneath they had a 2x4 in there installed and not sure why that would be there. They have been working with dream maker for us and all they said they could do was send us a new spa for $2145 plus shipping fees, This is what we paid for the hot tub why would we pay this again?. I understand shipping fee but why would we have to pay for a new hot tub. The tub was under warranty 5 years. I can not understand why it would be made this way. I am wondering if Dream Maker is casting off defective tubs to consumers to fill the warranty claims. Very disappointed. This will be my last time using this company if the products have gotten to be so poorly made. We shouldn't have to pay anything for a replacement this is not our fault or Leon pools and spa it is yours as its your product that you sold to us.

            Dream Maker Spas Response

            09/26/2023

            The warranty for this product outlines in the case of a cracked shell, the manufacturer will provide a replacement shell, and split the transportation cost with the consumer. This is outlined in the warranty document on www.dreammakerspas.com.

             Dream Maker Canadian Eng (dreammakerspas.com) 

            The offer mentioned in the review is an upgrade offer if the consumer wishes to forgo the warranty process. I would encourage the consumer to call our Consumer Care help line to discuss the warranty in more detail. The consumer care dept can be reached at 888-768-6772. 

            Local BBB

            BBB Serving Central Florida

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