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Consumer Complaints

BBB Accredited Business since 11/25/2013

Mobility Express Lakeland

Phone: (877) 633-7875Fax: (863) 688-3991

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
07/01/2013Problems with Product / Service | Read Complaint Details
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Complaint
Vehicle handicap lift does not work after two times.
Bought a used handicap van from Mobility Express. When we picked up the van, I overheard the mechanic tell the owner of Mobility Express "the motor is about shot" after returning from getting the tires balanced. We questioned the owner who swore the motor was fine and even gave a 60 day warranty on the drivetrain. That gave me reassurance and I went ahead and purchased vechicle for my fater (who is handicap). After using the lift twice it will not work nor will the door shut. I realized the mechanic was informing the owner about the lift motor not the engine of vehicle. He was very aware of the problem of this lift gate and refused to disclose this information to us. We have asked for help in fixing the problem and he stated "there is nothing I can do for you." To me this is bad business on his part. He asked us at time of purchase to refer anybody looking for a hanicapped van to him. That will never happen, this guy is a thief! The only reason we bought this van was because of the handicap capabilities of vehicle. They do not work so van is actually worthless to us.

Desired Settlement
Full refund or fix the handicap lift gate (RIGHT) not just so it works twice then stop functioning.

Business' Initial Response
Contact Name and Title: ***** ****** / Owner
Contact Phone: XXX XXX-XXXX
Contact Email: *****@mobilityexpresslakeland.com
The door not shutting has nothing to do with the ramp motor. This client is confusing conversion she overheard. We serve hundreds of clients every month an we make every effort to keep all of our customers happy. We instructed Ms. ******* to take the van to our affiliate location Mobility Express of Sebring so the door could be fixed on the spot. We spoke to the owner in Sebring and he will gladly do the work on our behalf. We did not have access to the part so that is why we were sending her to the Sebring location. We left her a message on her voice mail again instructing her that Mobility Express of Sebring has the part in stock and it would be repaired at NO COST to her.

Consumer's Final Response
I just wanted to let the BBB know that the problem was corrected and Mobility Express sent me the full amount for the cost of the repairs. I appreciate that they corrected and made this situation right!

Business' Final Response
WE REIMBURSED ******* ******* IN FULL FOR THE PART SHE HAD TO REPLACE. MS ******* CASHED THE CHECK $600.00 ON 6/23/2013

06/27/2014Problems with Product / Service

Industry Comparison| Chart

Scooters - Medical, Stair Lifts, Electric Scooters, Wheel Chair Lifts & Ramps

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.