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Find a Location

Universal Roof & Contracting has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUniversal Roof & Contracting

    Roofing Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2007

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers residential and commercial Roofing Contractor Services including Roof Repair and Replacement, Chimneys, Flashing, Gutters, Ventilation, Insulation, Exterior Windows and Doors, Home Improvement and Remodeling
    Decks, Kitchen and Bath Remodeling, Painting, and siding.

    Business Details

    This is a multi-location business.

    Find a Location

    Universal Roof & Contracting has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5655 Carder Rd, Orlando, FL 32810-4741
      BBB File Opened:
      10/1/2004
      Years in Business:
      32
      Business Started:
      3/2/1992
      Business Started Locally:
      3/2/1992
      Business Incorporated:
      10/6/2004
      Accredited Since:
      12/11/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • Licenses CCC057165 & CBC1258484
      Type of Entity:
      Corporation
      Alternate Business Name
      • Universal Roofing Group Inc.
      • Universal Roof and Contracting Jacksonville
      Contact Information

      Principal

      • Jade Smith, President

      Customer Contact

      • Jade Smith, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Universal Roofing was hired per the contract attached to complete 3 roofs in Jacksonville **. Universal first visited the location in September 2023, took core samples and inspected the roofs again in October and November ******************************************* December 2023 which was signed by all parties and deposit of $28,120 was paid.Despite multiple requests Universal has refused to start work on the properties. Universal again visited the site in March and April 2024. On April 4, 2024 Universal stated they would be scheduling the jobs to start. On April 8 Universal stated they did not want to perform to the contract, that the original contract could not be honored due to mistakes in the bidding which were their fault. They claim the site conditions do not allow them to work on the roofs but this is despite them acknowledging the multiple site visits/core samples/etc. On April 9th Universal stated 2 of the buildings were fine to work on and they would be able to finish the job. On April 10th Universal stated they would need an additional $67,500 additional for those 2 buildings. I would like Universal to honor the original contract terms and they currently still have my deposit. They have repeatedly lied about the contract and their ability to honor it which has led to substantial delays in renting the properties. I plan to file a complaint with the ******* ************************* for ****************** Trade practices and pursue them for any additional costs associated with the delays and a new roofer coming in last minute.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dina M

      5 stars

      01/26/2024

      I just did a roof replacement on my townhouse in ************. ******* ********************* was excellent to work with. He advised us before any additional work was needed and let us know the price. All men that worked on my home were on time and very thorough. **** was finished in the time I was told and looks beautiful. I would definitely recommend Universal Roofing and Contracting for your next roof.

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