BBB Business Review

BBB Accredited Business since 11/18/2009

Performance Roofing, LLC

Phone: (407) 210-1503Fax: (321) 239-1973View Additional Phone Numbers2784 Wrights Rd Ste 1012, OviedoFL 32765-5700 Send email to Performance Roofing, LLC



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BBB Accreditation

A BBB Accredited Business since 11/18/2009

BBB has determined that Performance Roofing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Performance Roofing, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Performance Roofing, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/01/2016Problems with Product / Service | Read Complaint Details
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Complaint
The color mortar used does not match the roof tile color.
Performance Roofing installed a tile roof at my rental property at ******************, Orlando, FL 32836, job #************; paid in full by check Nov 14, 2014. After addressing several complaints about a leaking vent pipe, I thought everything was alright. Our HOA sent us a violation notice in July of 2015 because the mortar was not matching, and requires us to color it the same color as the tiles. When I notified Performance Roofing, they sent me an estimate of $725.00 to die the mortar. They refuse to take responsibility for installing the wrong color mortar. Every other person I have spoken to says that the color should have been the same at the time the roof was done. I want the roofing company or the contractor they used to correct the problem immediately.

Desired Settlement
I want the mortar to be stained to match the tile color.

Business Response
During the original roof installation, colored oxide was added to the mortar to tint it to match the color of the roof tile. This mortar's primary purpose in a concrete tile roof system is to provide weather blocking between the field tile and the accessory tile located at the peaks of the roof and since the color is aesthetic in nature, there are options to tint, stain, or simply apply the raw gray mortar. An architectural review committee request form was submitted to the homeowner's HOA prior to the replacement outlining colors and material types. This was reviewed at the time of complaint and Performance saw no guidelines regarding mortar color.

Current pictures were also reviewed for any defects and discussed internally. The homeowner was notified of a temporary condition known as Efflorescence that may be lightening the mortar. Here is an excerpt from the manufacturer's website *************************************** regarding the condition:

Efflorescence
Efflorescence is a temporary surface condition which is common to all concrete products. The process is caused by the chemical nature of cement. It is superficial and in no way affects the quality, functional properties, or the structural integrity of the tile. Manufactured cement contains free lime, and when water is added, a series of chemical reactions take place. These reactions are accompanied by the release of calcium hydroxide that can form a white chalky crystalline salt deposit on the tile surface when reacting with carbon dioxide. This reaction can appear as an overall chalky white bloom (a softening of color) in more concentrated patches. It is difficult to predict how long the effects of efflorescence will last as it depends on the type and amount of deposit, as well as on local weather conditions. The action of carbon dioxide and rainwater will gradually remove the deposit, in most cases, leaving the original color of the roof intact without further efflorescence occurring.

As the lightening of the mortar color is something that should correct itself over time, the homeowner was provided with a quicker option to apply a concrete paint (or stain) over the mortar to provide a more uniform appearance. The original mortar is serving its purpose as a weather blocker and was tinted, so the cost for this would be additional.

As the HOA sent the homeowner a notice regarding this, Performance also offered to discuss the specific concerns with them directly to see if there were any other possible resolutions. No response to this offer or contact information was provided.

As a final resolution, Performance's final offer was to discount the homeowner's cost of the stain to our cost. As this stain/paint will provide a more bold color to the mortar than natural concrete, we are concerned that the homeowner will still be unsatisfied with the color of the mortar.

Performance still offers to discuss the specific concerns with the HOA to help find a resolution.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The only option that Performance Roofing gave us to correct the color problem was to send an estimate of $725.00 to stain the mortar the proper color. After paying $24,100.00 to do the re-roofing in the first place, this is ridiculous. I have never heard of the mortar not matching the tiles when installed. If Performance Roofing can contact my HOA and have them agree to leave the color as is, in writing, I would accept that. I am not willing to put any more money into this roof.

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing

Additional Information

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BBB file opened: 10/29/2009Business started: 10/04/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL 32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

Seminole County Business Tax Receipt

BBB records show a license number of CCC1329979 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. The expiration date of this license is 08/31/2016.

Type: Certified Roofing Contractor

BBB records show a license number of 183663 for this company, issued by Seminole County Business Tax Receipt.

Type: Business Tax Receipt

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Andrew Kelly (President/Owner)Customer Contact: Ms. Pat Clellan (Office Support Coordinator)
Business Category

Roofing Contractors, Contractor - Flat Roof, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing

Products & Services

This company offers residential, commercial and industrial all types of roofing services.

Map & Directions

Map & Directions

Address for Performance Roofing, LLC

2784 Wrights Rd Ste 1012

Oviedo, FL 32765-5700

To | From

LocationsX

1 Locations

  • 2784 Wrights Rd Ste 1012 

    Oviedo, FL 32765-5700

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Performance Roofing, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (877) 544-7174
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofing Contractors

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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