BBB Business Review

This Business is not BBB Accredited

Helms Roofing, Inc.

(407) 295-93713653 Dr Love Rd, OrlandoFL 32810-3617 Send email to Helms Roofing, Inc.

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BBB Accreditation

Helms Roofing, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Helms Roofing, Inc. include:

  • 3 complaints filed against business
  • Failure to respond to 3 complaints filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Helms Roofing, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
07/19/2016Problems with Product / Service | Read Complaint Details

Permit was pulled, but never got a final inspection.
***************. Had a new roof installed, Permit was pulled, job was completed, Paid in Full, but now when I am thinking of selling home, found out that there was no inspection after job was completed, have tried to contact Johnnie by phone maybe 20 times, even dropped a copy of the expired permit #********* off at *******************. Orlando, FL 32810 and have not heard back from anyone. I had met the older Johnnie and seemed like a real nice guy, can't understand why they are like this! This is a very bad practice and I would beware of this Company.

Desired Settlement
Get the new Permit and finsih this Job

09/21/2015Problems with Product / Service | Read Complaint Details

We had a complete re-roof done by Helms Roofing but every time it rains the roof starts liquing!
The complete re-roof was done in 2012 with the workmanship guarantee for 5 years. Since the first rain we had problems with the water coming down in the living room. Now we have spots all over the ceiling. We have been calling the company but nobody answer the phone! We have no other choice than to see if the better business bureau can help us.

Desired Settlement
I want them to repair all the bad job they did in the roof and repair the spots in the living room ceiling.

09/14/2015Guarantee / Warranty Issues | Read Complaint Details

Helms Roofing completed my roof in Sept 2014, we are having issues and this company will not return phone calls or emails.
Several areas of the new $10,000 roof are not affixed properly. I have emailed and called for 6 months only to get forwarded to voicemail. This is upsetting as this business came highly recommended.

Desired Settlement
I want the roof repaired where needed. Shingles have approximately 1'' gap in some areas, shingles are not glued to exhaust vents and some areas have ridges.

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Contractor - Tile Roofing, Commercial Roofing

Additional Information

BBB file opened: 10/01/2004Business started: 03/01/1979
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL 32399-0750
(850) 487-1395

Orange County Business Tax Receipt

BBB records show a license number of CCC023547 for this company, issued by Department of Business & Professional Regulation. Their web address is Certified Roofing Contractor.

Type: Certified Residential Contractor

BBB records show a license number of 0011499 for this company, issued by Orange County Business Tax Receipt. Their web address is Business Tax Receipt.

Type: Business Tax Receipt

Type of Entity


Incorporated: November 2003, FL

Contact Information
Principal: Mr. Johnnie M. Helms (President)Ms. Barbara Helms (Vice President)
Business Category

Roofing Contractors, Contractor - Flat Roof, Contractor - Tile Roofing, Commercial Roofing

Products & Services

This company offers roofing contractor services.

Map & Directions

Map & Directions

Address for Helms Roofing, Inc.

3653 Dr Love Rd

Orlando, FL 32810-3617

To | From


1 Locations

  • 3653 Dr Love Rd 

    Orlando, FL 32810-3617

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Helms Roofing, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Roofing Contractors


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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