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Consumer Complaints

BBB Accredited Business since 10/02/2012

Clermont Roofing, Inc.

Phone: (352) 241-7663Fax: (352) 241-0854

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/10/2016Problems with Product / Service | Read Complaint Details
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Complaint
Given an estimate to repair a leak, the repair did not solve the leak issue, now told they are not licensed to finish the repair still needed.
We were given an estimate in the amount of $2875.00 to repair a roof leak. After completion, the roof still leaked in the same spot. They came out and "repaired their repair". During this second repair, I was told by Gary D**** via phone, that "we may need to hire a GC to complete the repair, but his roofer was 99% confident that he would be able to repair it as contracted and if he was not, we would be informed otherwise." Upon completion, we were told it was fixed. It IS NOT fixed and still leaks in the same area. We've contacted Clermont Roofing several times, and they insist that they are only licensed to repair roofs and not any structural damage, something that they never disclosed to us when they came to view our problem and/or gave us their estimate. They recommended a GC they know, ***********, who I contacted, but he declined the job and told me the job was too small and not financially sufficient for him to come from Orlando to do. We contacted another local roofer/GC/home inspector ***************, and he inspected the leak and informed us that this was indeed something that Clermont Roofing should have fixed that they had not completed their job. In the meantime, we are left with a leak that we paid $2875 and a lot of time and headache to fix, that is still leaking and doing more damage.

Desired Settlement
We are requesting that Clermont Roofing either hire someone, a GC, at their expense, to come out and complete the job they were hired to do, or refund us our money that we paid them and we will hire another roofer who can complete the job to a satisfactory level.

Business Response
The repair was completed April 19, 2015. The customer called on April 20, 2015 saying it was still leaking. We expanded the area of the repair that was not in our original scope of work at No Charge. During the repair on April 29, 2015 the damage to the wall of the home was found and relayed to the customer. We have talked and explained to Mr. and Mrs. ****** on several occasions, that we will work with a General Contractor of their choice. We did refer someone. Here is what we explained:
1) Before we can complete the work the rotten wood on the wall has to be fixed because we cannot install new flashing to wood that is not structurally sound.
2) We will come out when the general contractor is ready to start the work remove all the tile underlayment in the area to make it easier for the contract to fix the wall that has rotten wood.
3) Let the Contractor cut the wall and replace any bad wood and get it ready for us to install new underlayment and flashing.
4) We will install the underlayment and let the General Contractor stucco the wall.
5) We will then reinstall the tile.
We are local family owned Florida State Certified Roofing Contractor that operates with integrity, good ethical business practice and all work is always written with a clear scope of work to be performed. We complete over 1000 re-roof and repairs each year with consistently satisfied customers that appreciate our services and a 25 year history of good business practice.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We had 3 roofers, including Clermont Roofing, come out and give us an estimate on our leak. All 3 companies specified the same cause of the leak and gave us their estimate accordingly. We chose to go with Clermont Roofing. It was Clermont Roofing's responsibility to access and give their estimate based on what was the cause of our leak and fix it accordingly. We called the GC that they recommended. He said that it was too small of a job for him to come out to Clermont from Orlando to fix. We even sent him the photos that were taken by ***************, who is a licensed roofer, GC and home inspector. We are unable to find a GC that is willing to come and complete this job. All of the ones we have contacted, have said that it was Clermont Roofing's responsibility and they didn't complete their job and we should make them accountable. We are asking Clermont Roofing to bring in a GC that is willing to work with them and complete the job that we paid for. Whatever job Clermont Roofing performed, was obviously not the main source of the leak. Perhaps they should have done a more thorough evaluation and gone inside the attic to assess the whole situation. If they weren't able to complete the whole job, they should have told us that before they gave us an estimate and then a contract once we accepted their estimate. We aren't licensed roofers. That is why we hired Clermont Roofing. We expected them to fix our leak, which they have not done. What good does it do to have the roof part fixed, when there is still an area left where water damage is still occurring? It doesn't make any sense! We are only asking for them to make it right. We aren't asking for financial gain, but only for them to complete what we paid them close to $3000 to do. Integrity and ethics aren't just empty words. Real integrity would be for them to complete the job they were entrusted and paid to do and if they aren't able to do it do to their license restrictions, then they should find a GC who is willing to work with them. We have already exhausted much precious time and money. Please do the right thing. ********** who we originally dealt with and no longer works for Clermont Roofing, verbally told us that the leak was fixed. He said the roofer was excellent at his job and that we shouldn't have any more issues with it leaking. Hold him to his word.

Final Consumer Response
I was waiting for the response to go to******************, the email used for this complaint. I see through the business' response, they sent their response to the email they had on file which is my wife's *************************) and it was deleted automatically since it went to her junk. I just came back to check the status of this re-opened complaint (We were out of town) and it appears to have been closed again. I tried to open the file that Clermont Roofing had attached for us to sign, but it doesn't allow us to view it. Please advice Clermont Roofing to resend their agreement for us to sign and we will sign it and return it. Thank you.

Final Business Response
Please see the document attached. I have also sent this document to his email address:****************** and ************************. Once the agreement is signed and sent or brought into our office we will process a refund. I attached the email that was sent to the address above.

10/06/2014Problems with Product / Service

Industry Comparison| Chart

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