Business ProfileforUnited Roofing

Through my insurance company, United Roofing replaced my roof due to hail damage. The process was started in June of 2021. United Roofing had horrible communication with me. They never knew a time frame of when something was going to happen at my house until I pushed for a response. I was willing to let all that go however last week I discovered that they put a Term of Commencement/Lien on my home back in June before the project even started. It took about 4 weeks for materials to arrive due to the pandemic causing shortages (at least that is what I am being told). United Roofing did not clear the Term of Commencement/Lien hold once the project was completed and they were paid by the insurance company. I found out that they did not do this while trying to refinance my house. I was embarrassed that the new mortgage company found this. Rebeca ***** from their office told me she submitted the paperwork on 11/24/21 and that it would take a few days to process. I understand that the county was closed 11/25/21 and 11/26/21 for the Thanksgiving Holiday. As of today (12/2/21), the county has verified all forms submitted to them through 11/30/21. I asked Rebeca for proof of when she submitted the documents but have not received that yet. I do not think Rebeca and United Roofing understand the importance of following through and completing a job including all paperwork in a timely fashion. Until this is cleared, I cannot move forward with refinancing my home and may lose the great interest rate. Extremely disappointed and frustrated with the level of service with United Roofing.