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Find a Location

American Hero Construction has 1 locations, listed below.

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    Business ProfileforAmerican Hero Construction

    Construction Services

    At-a-glance

    Customer Reviews

    2.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company provides roofing contractor services including gutter systems and windows.

    Business Details

    Location of This Business
    1750 S Volusia Ave STE B, Orange City, FL 32763-7344
    BBB File Opened:
    11/7/2016
    Years in Business:
    8
    Business Started:
    6/4/2015
    Business Started Locally:
    6/4/2015
    Business Incorporated:
    4/23/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hero Construction LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Business Management
    • Robert S Phelan, Owner
    • Katherine Harnest, Executive Assistant
    Contact Information

    Principal

    • Katherine Harnest, Executive Assistant

    Customer Contact

    • Robert S Phelan, Owner
    • Katherine Harnest, Executive Assistant
    Additional Contact Information

    Fax Numbers

    • (888) 420-0825
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Hero installed a new roof last April. Weeks after the promised date. Shingles sat on the roof for 2 weeks. They finally came and tore off the old roof and left for 2 days. It rained buckets. Water came in and stained spots in every room. They used the old roof vents and left the new ones off. They tore pool cage screens and bent gutters. We had to go home to Michigan. We sent them the check from the insurance and they said they would send us a check for $799.26 that was for something else. They never did. We tried calling hundreds of times. They were also going to send a $5,000 check to cover damages. They never did. When we got to Florida this winter, Evan from Hero came out and took pictures of the water damage and other damages. Promised to have painters come and fix things. They never followed through. We have tried calling many many times, but they won't return our calls. We even sent them registered letters trying to get things fixed. They will not reply.

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dave M

    1 star

    11/14/2022

    I hired HERO Construction for my shingles replacement. After 3 months the job was to begin within 2 weeks. One night at MIDNIGHT a truck with a big rolloff dumpster on a trailer with no lights is backing into my drive. NO CALL and NO EMAIL notifying me. I thought they were trying to steal my Mustang which was sitting in the drive. Police were called, guns were drawn, people handcuffed and kneeling in the middle of the street, the truck/trailer just took off, it was a VERY frightening situation. I guess when you try to do business at 11:45 PM their truck drivers figured the needed to be armed. When I called the HERO office the next day and asked Coleen ( Off.Mgr )what the heck they were thinking, it was just "Oh well, I guess we just forgot to notify you!! And then she did not report the police situation to the owner Tyrone. Really??? Try to hide all this from the boss? Well the shingle crew showed up and the shingles went on fine. They even did a great job cleaning up. But then the gutter crew never showed up to replace the gutters per the contract. After repeated calls to the office and owner Tyrone, the office manager said that the word "YES" in the contract under the "Gutters" heading meant yes they were not going to put the new gutters on. Double talk for sure. And apparently she still doesn't tell the owner about anything going on. The insurance company says HERO reported the job as complete and said they had paid them the full amount. I guess my only choice is to just absorb the loss or spend more money and hire a lawyer to try to get HERO CONSTRUCTION to do the job as per contract. Either way I am the one who looses. I would not recommend HERO Construction under any circumstances for any sort of work.

    Local BBB

    BBB Serving Central Florida

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