BBB Business Review

This Business is not BBB Accredited

Rental and Realty Group, LLC

Phone: (863) 421-7200Fax: (863) 943-30931615 US Highway 17 92 N, DavenportFL 33837-8625 Send email to Rental and Realty Group, LLChttp://www.rentalandrealtygroup.comView Additional Web Addresses

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BBB Accreditation

Rental and Realty Group, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Rental and Realty Group, LLC's rating include:

  • One complaint filed against business that was not resolved.

Factors that raised Rental and Realty Group, LLC's rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rental and Realty Group, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
08/16/2016Problems with Product / Service
03/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
We just moved in none of are repair request have been met
None of the smoke alarms work
Light bulbs have not been changed
Bath tub will not drain
Smoke alarms don't work
Light bulbs have not been changed
Bath tub will not drain
First ******* stated that ***** the owner had to approve the repairs and he was putting the blame on ***** saying he was slow about getting it done
And now ******* will not return any of our phone calls
We have been making these complaints since 1/22/2014
And it is now 1/29/2014

Desired Settlement
For the repairs requested to be made within a reasonable time frame and to keep us in the loop instead of trying to blame everybody else

Business Response
Repairs have been completed and were completed as agreed upon prior to tenant taking possession. Its unfortunate that tenant is not satisfied 100%, We welcome the feedback and look forward to corrected any future issues to the best of our ability in the most timely and prompt manner.

Industry Comparison| Chart

Real Estate, Real Estate Services, Rental Vacancy Listing Service, Real Estate Rental Service, Property Management - Industrial & Commercial, Property Management, Property Maintenance

Additional Information

top
BBB file opened: 08/10/2010Business started: 05/05/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL 32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

BBB records show a license number of CQ1036752 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr.

Type: Real Estate Corporation

BBB records show a license number of SL697144 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr.

Type: Real Estate Sales Associate

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Scott Leventhal (Owner)Customer Contact: Ms. Elizabeth Leventhal (Managing Member)Mr. Reeve Leventhal (Managing Member)
Business Category

Real Estate, Real Estate Services, Rental Vacancy Listing Service, Real Estate Rental Service, Property Management - Industrial & Commercial, Property Management, Property Maintenance

Products & Services

This management company offers real estate sales, rental services, property management and property maintenance.

Hours of Operation

Monday - Friday 9:30am - 5:30pm
Saturday 9:30am - 1:00pm
Sunday Closed

Map & Directions

Map & Directions

Address for Rental and Realty Group, LLC

1615 US Highway 17 92 N

Davenport, FL 33837-8625

To | From

LocationsX

1 Locations

  • 1615 US Highway 17 92 N 

    Davenport, FL 33837-8625(863) 421-7200
    Fax: (863) 943-3093

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rental and Realty Group, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

  • https://www.facebook.com/RentalRealtyGroup
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Real Estate

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.