Complaint Realtor refused to take counter offer to home buyer because it would affect his commission. Hidden charges were placed in the contract. During home sale negotiations realtor refused to take a counter offer to the home buyer because it would have lowered his commission. Realtor hid a $500 buyer credit in the contract and did not mention it. Realtor repeatedly manipulated the home sales price with buyer credits that would have increased his commission and my costs. Realtor acquired a home inspection that required safety upgrades 1) set steel posts in the concrete slab inside a residential garage to protect AC and hot water heater but would have blocked opening the door to the house interior 2) back flow valves were needed on grey water spigots to keep back flow from contaminating the separate potable water system, home inspector did not recognize two separate systems side by side in place 3)all smoke detectors worked yet still needed to be replaced 4) whole house shut off needed to be installed, inspector failed to look behind bush where it was 5) heating system 'appeared to malfunction' (either it works or it doesn't, it tested fine before and after the home inspection, this vague wording reopened negotiations and lowered the selling price by $1500. Realtor used high pressure tactics stating that everything listed in the home inspection was now a known defect, would need to be disclosed in any future negotiation and the house would never get as high an offer as the current one. During negotiations realtor called my wife 'rude', and said I was a difficult client because I kept correcting his intentional 'mistakes' to inflate the selling price with buyer credits attempting to increase his commission.
Desired Settlement I would like the keller williams realty office to review this realtor's unethical, high pressure and dishonorable practices. In every interaction I felt I was working with a pickpocket.
Business Response I am sorry to hear you had an unpleasant experience with one of our agents. We aim to deliver the highest quality of service to all of our customers and want to be sure our agent partners are in accordance with our standards. I would however need to know the property address that was sold or the name of the agent in question to further look into this case.
Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) As I previously stated, I want Keller Williams to be aware of this complaint, to review the realtors practice. I also want it listed publicly that the realtor used unethical, high pressure and dishonorable practices. This transaction was 'for sale by owner'. Advantage Real Estate was only used to list the property on the MLS. Realtor ***** ***** was aware of this and tried repeatedly to manipulate the transaction to increase his commission and otherwise trick us out of money.
Final Business Response Hello, My records indicate our client we represented in the transaction was a Mr. *********** and Mrs. ******* (Buyers). The sellers on this transaction are a ********* ******* and ********* ******** If these two sellers of this property have a complaint I would request it comes from them with a more detailed account of events that transpired. I am a little confused by the description that was given. I see that the Sellers were represented by a ***** ****** with Advantage Real Estate. If the seller feels they were not represented properly they should speak to the broker of Advantage to help you resolve any issues. It seems we did our best to represent our client but unfortunately we do not have a representation agreement with the seller or a fiduciary or duty to them either. I would be more than happy to speak to the Broker of advantage realty to get any issues resolved. It looks as though this transaction closed sometime near the end of August. I wish if there was a problem that needed to be handled your agent or broker would have consulted with us then.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.