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BBB Accredited Business since 10/17/2008

IRM Investments Real Estate & Management LLC

Phone: (407) 903-0134Fax: (407) 903-0688

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/29/2012Problems with Product / Service | Read Complaint Details
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Complaint
As of 10/2/12, I am still waiting for this prop mgmt co to send an A/C tech. I have a family and baby age 10 mths. Temps are exceeding 90 degrees!
I notified the property management company about issues with my air conditioner failing via phone on 10/2/12 at approximately 6 p.m. I spoke with ********* at IRM Orlando. I made follow up calls on 10/3/12 and 10/4/12 and also spoke with ********* and to date they have not sent an A/C technician to repair my air conditioner! They are failing to meet the terms of the maintenance clause of our Property leasing agreement.

Desired Settlement
Immediate repair of the air conditioning unit or termination of the property lease with a reimbursement of my deposit.

Business' Initial Response
The AC was reported as not working at the end of the business day Tuesday October 2 and was repaired in less than 48 hours. So by 6pm on Thursday October 4th the AC was working properly.

We apologize for the inconvenience but sometimes is not easy to get a home warranty company to send an AC tech the same day or even within 48 hours. We followed up with the tenant the next day to confirm that the AC worked properly on the night of the 4th and they confirmed it did.

Industry Comparison| Chart

Real Estate, Property Management, Real Estate Consultants

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.