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Find a Location

The Jander Group Inc. has 1 locations, listed below.

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    Business ProfileforThe Jander Group Inc.

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1440 Howell Branch Rd, Winter Park, FL 32789-1113
    BBB File Opened:
    1/1/1995
    Years in Business:
    34
    Business Started:
    3/1/1990
    Business Started Locally:
    3/1/1990
    Business Incorporated:
    4/6/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 2:00 PM
    Business Management
    • Nicholas A. Musashe, President
    • Andrew Musashe, District Manager
    Contact Information

    Principal

    • Nicholas A. Musashe, President

    Customer Contact

    • Nicholas A. Musashe, President
    • Suzanne Musashe, Vice President
    • Andrew Musashe, District Manager
    Additional Contact Information

    Fax Numbers

    • (407) 628-2541
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I broke my lease 3 months early recently with Jander Group after giving a 30 days' notice letter via email to *******. I bought a home and there has been an ongoing mold issue in a home I rented from Jander Group for years. I did not bring up the mold in my 30 days' notice letter due to being nice, which gets you nowhere with Jander Group. I can provide all of these emails upon request. On June 15th, 2021, I sent an email saying I would contact a drywall company about leaking water in the front bedroom wall. Jander Group asked me (the tenant) to contact the drywall company, so I did. During the next few months, my hand went through the wall, there was visible mold in the wall, and the wall was soft to the touch. On Wednesday, August 11th I asked for follow up. Finally, the wall was torn down in August, but I had been sleeping in a home with mold since June 2021 (or longer). I went to the emergency room in August for breathing issues. At the time, I should have asked the emergency room doctors to test me for mold exposure. For Jander's luck, I did not know to. On November 26th, 2021 (picture attached), I sent an email with a picture of an unfinished wall, so I was looking at the house cinder blocks...and sent Jander Group a picture, still showing water leaking. Eventually it got "fixed" and the roof was redone. I resigned my lease over the course of a few years, thinking the wall was fixed. As a single mom at the time, I did not have money to move. Fast forward to 2023 and in the attached images, it shows continued mold growth in the same wall in December 2023.Why did Jander Group never have the home tested for mold, or if they did, did not inform me? Why was I still paying rent in a home with cinder block exposed for months? Why does mold continuously come back in that wall? Why can I not break a lease due to mold?*Additionally, recently, Jander Group used my last name on a negative ************* post, and I did not have my last name in my name on the post.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clarence T

    1 star

    09/21/2023

    Their business practices are not unformed with industry standards in seeking out rental properties. Tread carefully when dealing with this group.

    The Jander Group Inc. Response

    09/26/2023

    In short, this customer review contains false information submitted by a customer who was discovered to have provided inaccurate information when desiring to lease a home. The Jander Group, Inc. followed the clear terms and conditions contained in the lease application and required Clarence ****** to as well. Mr. ****** was approved to lease a home and provided the holding deposit to secure the home per the terms of the lease application, which required The Jander Group, Inc. to remove the home for the rental market and turn away any other potential tenants. Then, Mr. ****** refused to complete the standard lease agreement as prescribed and in accordance with terms of the lease application. It was then discovered that Mr. ****** falsely stated in the lease application that he would be the only occupant when he intended the home to be for him and his adult brother. They refused to complete the standard paperwork required and, instead, Mr. ****** elected to forfeit his holding deposit as required in the lease application when the lease applicant fails to complete the lease agreement. Mr. ****** could have avoided all of his troubles by being truthful from the very beginning.

    Local BBB

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