The service we received from Orlando Equity was horrific in regards to maintaining the contract that we signed with them to manage my condo unit.
On March 1, 2010- I chose to use Orlando Equity to rent out my unit and manage the property when I moved out of state. On April 5, 2013- I moved back into my unit which was a complete nightmare. After I picked up the keys with Orlando Equity, I walked in to find a gentleman in my home still moving the previous tenants furniture out. The unit was never cleaned and was filthy. I then went to turn on my AC only to find out that it blew hot air. A brand new AC unit was purchased in 2008 for this unit. In addition new carpets were replaced in both bedrooms in 2008 along with brand new tile put in both bathrooms. (Receipts to verify all of this). Once I thoroughly started inspecting the unit I realized the carpets were never cleaned, the kitchen was not clean, my vertical blinds in living room were chewed on the bottom, the floors were not clean, the corners of my walls were chewed up in the living room, the bathrooms were not clean, the grout in the second bathroom is ruined (it is black now when it used to be cream) so no move out clean was ever performed until I complained to the office the following Monday. This should of all been done prior to me moving in. They finally sent someone on Monday and Tuesday to do what most would consider an inadequate job. They did caulk the chewed up corners of the walls. The master bedroom and bathroom were left in good condition. The second bedroom smelled like urine, fleas were everywhere, and feces and urine stains were all over the carpet. We did not agree nor was it in our contract with them that the tenants could have a pet. They refuse to replace the carpet after disputing this with them for almost two months. Orlando Equity claims they did not have a pet. I have invited them on numerous occasions to please come up and take a look. They declined. If there was not a pet of some kind living in here then why were my corners and verticals chewed, the unit is flea infested, and the carpet in the second bedroom is ruined. When I vacated this unit on Feb 28,2010 my unit was in a very livable condition. We did many upgrades to this unit like new carpet, new tile, wood floors, new ac unit, exc. Since I have moved back in, I have spent almost $2000.00 in fixing all of the glitches including $1000.00 on the AC unit alone. It is a disgrace what they have put my family through and we have accepted full responsibility on the AC unit but for them to not even replace the carpet in the second bedroom as our management company is unacceptable. I have also had to spend money on a vet bill because my cat has been infested with fleas. Simple things such as light bulbs that were blown out were not even fixed when I moved in. They did not do an adequate move out inspection and have refused to take any type of responsibility in fixing these issues. We have gone back and fourth with them via email/mail for the past almost now two months. Every month for three years Orlando Equity proudly took their "management" fee from our tenants rent. This was between $80.00-90.00 per month. There was no "management" done. It is real simple. Be ethical,accept responsibility that mistakes were made, and fix them. There are hundreds on management companies in the Orlando area and we chose to use them since they were in the same building as my unit. This has caused tremendous stress to my family and it is to the point now that we want to sell the unit just so we have no ties what so ever to Orlando Equity. Orlando Equity also on several occasions let our tenants pay their rent late which caused our mortgage payment to be late and we had to pay additional fees. They never consulted us until we had to call them on several occasions to find out where our rent check was. Moving back in to the first home you ever purchased should be special and it has been nothing but a disaster. To add one final insult, they allowed a towing company to tow my car for an expired tag in the parking spot that I own. I did not know they were the police?
Brand new carpet in the second bedroom, new verticals in the living room, a pest control company to come in and fully spray since my numerous attempts to do it myself have not been successful, $135.00 for the towing company, and a full cleaning of the tile in the second bathroom. (Please compare the tile from that bathroom to the tile in the master bathroom). I have been working with the DMV for a month and a half to get my tag situation fixed. It is a shame that they would mandate a valid tag in my own parking space that is deeded in our name. So now make the new cost $2135.00 that has gone into this unit. Most of all, I am requesting an apology that they took no ownership or accountability for the living nightmare they have put us through including my poor cat.
Business' Initial Response
Ms. ****** and HER FATHER were clients of Orlando Equity for the management of a condo rental unit in downtown Orlando. **** vacated the jointly owned unit -having herself had a pet, the unit had existing "damage" which was documented when we took over management of stained carpeting, damaged moldings and blinds as verified by photos and inspections.
Mr. ****** handled financial affairs of his daughter with regards to the property and was our contact point for work order authorization and leasing processes as well as for the distribution of proceeds from rental activity. We placed a qualified tenant in the unit, collected monthly rents; maintained the unit within our allowed authorized permissions from Mr. ****** and disbursed monies and produced reports monthly to ****'s father, MR ******.
The vacating tenant from the unit never missed a rental payment, and left the property in acceptable condition as when compared to the inspection documentation of when she took occupancy less some cleaning and touch up (that was deducted from the outgoing tenant's security deposit)- so no expense was imposed upon the Owner for "turning" the unit that **** would occupy.
The AC was in good working condition at the time of the tenant vacating. We do have documentation of some AC operational concerns during the tenancy and this is documented communication held with Mr. ****** who was consulted for authorization for proposed work.
Mr. ****** agreed to have **** retake occupancy of the unit at the end of the previous lease term and **** was dissatisfied with the condition of the unit when she regained occupancy with complaints on the maintenance of the unit during the time Mr. ****** was making all of the financial decisions for approving work to the unit. I communicated with Mr. ****** and noted that it had been a pleasure working with him. To address ****'s complaints, we agreed to expense additional services for pest control (she has a cat and complained of fleas), carpet cleaning and an additional maid service out of efforts to satisfy **** ******.
**** also complains that the CONDO ASSOCIATION had her car towed. Apparently the facts are that her vehicle was not legally licensed (per photo taken by the Towing Vendor) and after receiving a warning sticker to have her tag renewed and failing to do so, the vendor legally removed her car from the parking lot. While this is unfortunate, it is not something under the control of my company or my staff.