BP Davis made repairs to my rental unit (HVAC) of $642.22 which were needless and without prior authorization. The HVAC system was also under warranty
On 24DEC2013 BP Davis authorized unwarranted emergency repairs (HVAC)to my rental property ******* ******** **** **** **** **************, **** The amount was $644.22 and was taken out of the monthly rent. Upon questioning, BP DAVIS, (***** ***** stated that she would look into the emergency log and call the HVAC repair company. The HVAC was under warranty and the temperature that evening was 60 degrees farenheit, therefore no need for an emergency call. BP davis had the warranty information on file for the HVAC, (this was sent to BP Davis when I set up the property management account in September of 2013). I have repeatedly requested an update from BP Davis regarding this issue on 01/22/2014, 02/15/2014, 03/09/2014 and 04/04/2014. BP Davis says they will follow up with Ryder HVAC and look into the warranty and revisit the emergency call-out. It has been more than 4 months and BP Davis won't take responsibility for their mistake regarding a warranteed appliance and bad judgement regarding calling in emergency service when it could have waited until 2 days later as the temperature was 60 degrees F. When you hire a property management company, you look for a company that will not overlook these issues. Otherwise I would do the management myself. I believe this is negligent.
BP Davis is responsible for what they authorized ubder false pretense. The HVAC was under warranty and the emergency service call was not warranted. $642.22 should be refunded back to the owner of the property. The property manager was wrong in their judgement and because they had a copy of the warranty card and had email conversations about the HVAC warranty prior to the incident, BP Davis is responsible for the charges by the repair company.
It is standard practice to call an a/c company in when a tenant calls and reports a problem with either
their heat or air. in the case of K-4, we called Ryder Air Conditioning. The service was performed on
December 24, Z013. According to Ryder A/C, they did not charge a higher rate, or "holiday" rate for the
Senlice call. See email below from Ryder A/C.
Date: Tuesday,April15, XXXX XXXXX AM.
Tm "***** _
Subject: Re: AG K4
I'm so sorry but we didn't charge for any holiday pay we go by our flat rate prices that have to cover the parts, *****'s labor and our overhead. Again l'm so sorry. -Kali
According to Ryder A/C, the technician did call the unit Into the supplier and at the time was told it was
not under warranty. After the owner questioned the invoice, Ryder A/C looked into it again and found
the unit was under warranty, that the tech somehow had a digit wrong when he originally called it in.
They promptly sent a refund check in the amount of $240.25 to cover the cost of the motor & relay,
which were both covered by the warranty. The thermostat, which was also replaced at the time of the
service call, was not covered under the warranty. See email below from Ryder A/C.
Date: Thursday, April 10, XXXX XX:XX AM
To: "***** "
Subject: Re: Atlantic Gardens K4
Hey *****, I'm so sorry about the confusion. When ***** called it in to Baker to ask if it was
under warranty they had originally said no it was not, after double checking the system *****
noticed it was indeed under warranty and that he had somehow gotten a digit wrong the rst
time. We operate from a at rate with labor pricing included, so l called and got the cost of the
motor and the relay:
Motor cost: $187.50.
The rest would be labor costs, sending a check your way for the total of $240.25
Upon further review of the original invoice, Ryder A/C sent the email below and stated that they did not
factor in a 20% discount on the invoice that they typically offer our company due to the volume of work
they do with us. They agreed to reimburse 20% of the total lnvoioe. $128.44. and an additional amount
of $71.56 to bring the reimbursement up to $200 to help satisfy the customer. The check was received
on 4/22/14 and mailed to Mr. ******* on 4/23/14. See email below from Ryder A/C.
From: ******** .
Sent: Tusday, April 15, XXXX XX:XX AM
Subject: Re: AG K4
I have made a huge mistake, I was suppose to give a 20% discount on that invoice because of
your volume of work with us and we do owe you that which is $128-.24. We are going to be
sending a check to you of $200 in order to make your customer happy. But ifyou would like to
explain to him that we charge an $80 senlice call in order to cover our overhead and getting
our technician out there and we in fact did not charge him for holiday work which would
normally cost $125 per hour. We will send you another check today, sorry about all the
To date, Mr.******* has been reimbursed $440.25 of the original invoice of $642.22, leaving a balance
of $201.97 that he is still disputing. The cost of the thermostat, (not covered under warranty), after the
20% discount totaled $140; the $61.97 balance of the invoice would cover the service call. See email
below to Mr. *******.
Date: Wednesday, April 23, XXXX X:XX PM
Subject: Re: AG K4
We received the additional refund from Ryder A/C as the stated they would do. The check was placed
in the mail to you today. Therefore, they have refunded $440.25 of the original inv0lce- The balance,
$201.97, covers the thermostat which was not covered under the warranty, (originally $175 prior to
20% discount reducing it to $140) and labor for the service call of $61.97.
There were not any additional costs to Mr. ******* due to the day the service was performed. Even
with warranty work, the parts are covered, but not the labor for the service call. BF Davis Property
Management does not feel that we should bear the cost of the thermostat or small amount of labor charge remaining on the invoice.
(The consumer indicated he/she ACCEPTED the response from the business.)