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Central Florida

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Tropical Plumbing and Septic Inc.

Phone: (407) 568-0111Fax: (407) 568-011919468 E Colonial Dr, OrlandoFL 32820-3707 Send email to Tropical Plumbing and Septic Inc.

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BBB Accreditation

A BBB Accredited Business since 05/13/2009

BBB has determined that Tropical Plumbing and Septic Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Tropical Plumbing and Septic Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Tropical Plumbing and Septic Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
10/09/2012Problems with Product / Service | Read Complaint Details
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Complaint
Moved my backflow in March and have been back twice to fix their work in the time period (less than 6 mo) and have charged me $145 and $135 to fix.
M/I Homes ordered them to move the backflow on the property as it was too close to the driveway. No previous problems with it in the year I had owned the home, except that the location made it difficult to exit the car in the driveway. It was moved on or around 3/21/12. Within a month, the seal was broken spraying water over the lawn for 2 hrs. $145 to fix it - this was late April. In early August the seal was leaking again and I called them. They came to fix it when I was not here and have presented me with a $135 bill today for their services to fix the problem they apparently didn't fix the first time?

Desired Settlement
I want them to cancel this bill of $135 dated 8/21/12 for service on 8/14/12. They apparently didn't fix it right the first time.

Business' Initial Response
This issue has been resolved with the customer we refunded them there money even though the backflow is a pressure reducing and has a blow off for pressure which if there are particles in the water it will no reseal and cause it to fail which is no fault of our own. We told the customer if they have future issues to get with M/I homes.

10/01/2012Problems with Product / Service | Read Complaint Details
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Complaint
Worst Septic Company
Builder used them to put new septic in and used the cheapest septic tanks that's available,no warranty,septic tank is now warped and cover can not seal.Have to spent over $4,000 to have a new one installed,they installed the electrical backwards from day one and had to send someone out to fix it,the builder was still in business then.They now blame the builder for everything since they are no longer in business,they did not install risers and had to pay them xtra to install one so the filter can be easily reached and clean.The house is only 4 years old.

Desired Settlement
replace warped septic tank.

Business' Initial Response
The builder requested the most economical septic system that meets code to be installed. The poly tank meets code requirements and passed all inspections by Orange County Health Department. The builder cannot obtain a C.O. unless the septic system has passed inspection and the health department gives a release to the building department. We believe that someone drove over the septic tank with some form of vehicle. Also the poly tank does have a tendency to warp around the lids and become egg shaped. The system will still function fine. The health department did not require us to install any risers and the builder did not pay us to do so either. The manufacture has a 1 year warranty against manufacture defects. We have done everything in our means as well as install the system per code which is the minimum requirement. Also as a reminder the builder wanted everything quoted at the minimal code requirement and that is what we installed per request of builder. Sorry for your inconvenience. Furthermore we did not do the electric that was done by an electrician.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
If they knew the poly tanks has a tendency to warp why do they still use it?They are putting the blame on the builder because they are no longer in business and can't defend themselves.The inspectors for Orange County and maybe the whole of Florida are jokers when it come to codes etc,this is not the first house i have hired a builder to build.

Business' Final Response
We have installed everything per code and has passed inspection. We would be willing to replace the septic tank at cost (cost of tank & labor) to help out in this matter.

Industry Comparison| Chart

Plumbers, Water Filtration & Purification Equipment, Septic Tanks & Systems Cleaning, Water Treatment Equipment,Service & Supplies, Water Soft & Conditioning Equipment Service & Supplies, Water Heaters - Dealers, Plumbing Fixtures, Parts, Supplies - Retail, Water Well Drilling & Service, Septic Tanks & Systems Contractors & Dealers, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair, Plumbing - Contractor, Plumbers - Commercial

Additional Information

top
BBB file opened: 12/12/2007Business started: 01/01/1989
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

BBB records show a license number of CFC1425621 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. Certified Plumbing Contractor.

Type: Certified Plumbing Contractor

Type of Entity

Corporation

Incorporated: October 2002, FL

Contact Information
Principal: Mr. Leandro L. Denelsbeck (Vice President)Ms. Vicki L Clayton (Secretary)Mr. Steve Clayton (Purchasing Manager)Mrs. Addie DelCastillo (Service Manager)Ms. Wilma L Denelsbeck (Treasurer)Mr. Lyndon G Denelsbeck (President)
Business Category

Plumbers, Water Filtration & Purification Equipment, Septic Tanks & Systems Cleaning, Water Treatment Equipment,Service & Supplies, Water Soft & Conditioning Equipment Service & Supplies, Water Heaters - Dealers, Plumbing Fixtures, Parts, Supplies - Retail, Water Well Drilling & Service, Septic Tanks & Systems Contractors & Dealers, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair, Plumbing - Contractor, Plumbers - Commercial

Products & Services

This company offers full service plumbing, providing new construction, remodeling, upgrades, fixtures and repairs. Design and installation of septic systems and custom designed water treatment systems.

Industry Tips
Heating Your Home

Map & Directions

Map & Directions

Address for Tropical Plumbing and Septic Inc.

19468 E Colonial Dr

Orlando, FL 32820-3707

To | From

LocationsX

1 Locations

  • 19468 E Colonial Dr 

    Orlando, FL 32820-3707

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Tropical Plumbing and Septic Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Plumbers

Heating Your Home
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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