BBB Business Review

This Business is not BBB Accredited

Canadian Discount Drugs Rx Services, LLC

(352) 347-040310111 SE US Highway 441, BelleviewFL 34420-2809

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BBB Accreditation

Canadian Discount Drugs Rx Services, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Canadian Discount Drugs Rx Services, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Canadian Discount Drugs Rx Services, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/03/2014Delivery Issues | Read Complaint Details
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Complaint
Placed order and paid for Discount prescription drug Toviaz on March 6, 2014. Was advised in writing that it would be delivered in appx 3 weeks by US Registered mail. I have called the business 3 times. The 1st reply was "we show it has been shipped from New Zealand, you should be receiving soon". The 2nd time I called was on Sat. 4-5-2014 and the man answering the phone said he would check on it Monday 4-7-2014 and call me back. He did not call, so I called him and he was extremely rude and unprofessional. He said that the New Zealand company does not have a tracking system and so he had no idea when it would be arriving. He challanged me concerning the conversation we had on Saturday. May call credit card company and cancel the payment for the drug if not received in 5 days.
Product_Or_Service: Prescription drug Toviaz
Order_Number: #803055

Desired Settlement
Want the company to refund the charge of 165.56 to my Visa card they processed the payment on. Please file a service and misrepresentation complaint against this company. Please let other consumers know of the possible shady methods of business going on there.

Business Response
This is a response letter to case # XXXXXXXX, ********. **** made on April 7, 2014. We called Ms. **** on May 13th 2014 and asked her if she received either shipment and she stated she received two shipments and we gave her the option of keeping them and we would not re-bill her for another 6 weeks for the second order which she would have called and reordered at that time. Ms. **** agreed to this proposal.


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Pharmacies, Online Drug & Prescription Services

Additional Information

top
BBB file opened: 05/12/2011Business started: 05/12/2011
Type of Entity

Limited Liability Company

Contact Information
Principal: Ted Boody (Owner)Ms. Joon Boody (Managing Member)
Business Category

Pharmacies, Online Drug & Prescription Services

Map & Directions

Map & Directions

Address for Canadian Discount Drugs Rx Services, LLC

10111 SE US Highway 441

Belleview, FL 34420-2809

To | From

LocationsX

1 Locations

  • 10111 SE US Highway 441 

    Belleview, FL 34420-2809(352) 347-0403

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Canadian Discount Drugs Rx Services, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Pharmacies

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.