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Consumer Complaints

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Canadian Discount Drugs Rx Services, LLC

Phone: (352) 347-0403

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/03/2014Delivery Issues | Read Complaint Details
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Complaint
Placed order and paid for Discount prescription drug Toviaz on March 6, 2014. Was advised in writing that it would be delivered in appx 3 weeks by US Registered mail. I have called the business 3 times. The 1st reply was "we show it has been shipped from New Zealand, you should be receiving soon". The 2nd time I called was on Sat. 4-5-2014 and the man answering the phone said he would check on it Monday 4-7-2014 and call me back. He did not call, so I called him and he was extremely rude and unprofessional. He said that the New Zealand company does not have a tracking system and so he had no idea when it would be arriving. He challanged me concerning the conversation we had on Saturday. May call credit card company and cancel the payment for the drug if not received in 5 days.
Product_Or_Service: Prescription drug Toviaz
Order_Number: #803055

Desired Settlement
Want the company to refund the charge of 165.56 to my Visa card they processed the payment on. Please file a service and misrepresentation complaint against this company. Please let other consumers know of the possible shady methods of business going on there.

Business Response
This is a response letter to case # XXXXXXXX, ********. **** made on April 7, 2014. We called Ms. **** on May 13th 2014 and asked her if she received either shipment and she stated she received two shipments and we gave her the option of keeping them and we would not re-bill her for another 6 weeks for the second order which she would have called and reordered at that time. Ms. **** agreed to this proposal.


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Industry Comparison| Chart

Pharmacies, Online Drug & Prescription Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.