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Central Florida

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BBB Accredited Business since 08/09/2006

Termimesh LLC

Phone: (407) 265-0665Fax: (407) 265-0982719 Lee Rd, OrlandoFL 32810-5621 Send email to Termimesh LLCView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/09/2006

BBB has determined that Termimesh LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Termimesh LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Termimesh LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
Used ABC for Lawn Service for a period of one (1) year. Under their services, lawn degraded in terms of aesthetics and health, creating more damage.
Initiated Service with ABC in August 2012 for Lawn Service to address lawn aesthetics and health. During the timespan of one (1) year, the lawn proceeded to degrade in quality with no improvement or resolution from ABC. Numerous promises were made that condition would improve over time. Photos of additional problem areas (Chinchbug, webworm, take all) created during the year are available to document issues. Due to above issues, service was terminated with ABC in September 2013.

Desired Settlement
Seeking following remedies:
1. Refund of payments rendered for lawn service and cancellation of $120 current balance (not paid due to inadequate treatment of lawn and damage caused)
2. Repair/sod replacement of lawn damage left by ABC

Business Response
Disease control is a separate service which specifically excludes take-all patch and was not purchased by Mr. ******. A total of 19 services were completed for the lawn from August 29, 2012 thru September 13, 2013. Of the 19 services, 12 of them were follow up services, as a courtesy for a service not purchased by Mr. ****** at no additional charge to him. A 3rd party expert from the University of Florida was also brought in to take samples of the soil which confirmed the presence of take all patch. A copy of the contract and service records are available for your review if requested. We are willing to adjust the final bill of $120, however we will not be replacing any portion of the lawn as the damage was caused by issues not covered under the contracted scope of work.

Business Response
*******,

I apologize for the delayed response. ABC just received the letter yesterday through the mail requesting our response.

In September 2013 the Lawn Department Manager and a Lawn and Ornamental expert from the University of Florida went out to Mr. ******'s home to take samples of the soil and the blades of grass to determine what was causing some thinning in a few areas. Upon Inspection it was discovered that the damage in ALL of the areas of concern was being caused by Take-All Patch.

Mrs. ****** was presented with the evidence of the damaged grass and informed of the Take-All Patch diagnosis.

The Contract that Mr. ****** SIGNED clearly states that Disease Control is a seperate service and that Take-All Patch repair or replacement is specifically excluded from coverage.

ABC has generously adjusted Mr. ******'s account and removed the balance of $120 that was owed.

Between the period of August 29th, 2012 and September 13th, 2013 ABC performed 19 services for
Mr. ****** of which 12 were follow up visits. This dedication can only be decribed as above and beyond the call of duty. Many of the services included the application of Fungicide to the Lawn. Without those applications Mr. ******'s lawn would not have looked as good as it did on our last service!

ABC has adjusted Mr. ******'s account and removed the $120 balance that was owed, however ABC will not be replacing any portion of the Lawn as the damage was caused by Issues not covered under the contract SIGNED by Mr. ******.

ABC will be happy to provide the BBB with a copy of the SIGNED Contract and Service Records for the previously mentioned time frame.

Have a Great Day


Business Response
From: *** ********
Sent: Wednesday, January 29, 2014 8:57 AM
To: ******* ******
Subject: Re: Case# XXXXXXXX Consumer: ******, ****** Contract Request

*******,

I have attached a copy of the Lawn Treatment Contract for ****** ****** at your request.

You will see that the Disease Control option was not purchased by Mr. ******, and Take-All Patch is not covered even if he had purchased the Disease coverage as specified in that paragraph of the contract. The damage in Mr. ******'s lawn was a direct result of Take-All patch so ABC is not responsible for replacement of Sod.

Have a Wonderful Day,

Industry Comparison| Chart

Pest Control Services

Additional Information

top
BBB file opened: 08/11/2006Business started: 08/01/2005
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Agriculture and Consumer Service
(800) 435-7352

BBB records show a license number of JB136134 for this company, issued by Florida Department of Agriculture and Consumer Service. Certified Pest Control Company.

Type: Certified Pest Control

Contact Information
Principal: Gary Edgar Jr. (General Manager)
Business Category

Pest Control Services

Products & Services

This company offers full service pest control for residential and commercial customers,pest control and fertilization for lawn care.

Alternate Business Names
ABC Home and Commercial Services

Map & Directions

Map & Directions

Address for Termimesh LLC

719 Lee Rd

Orlando, FL 32810-5621

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Termimesh LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Pest Control Services

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.