BBB Business Review

BBB Accredited Business since 09/30/2013

Double AA Renovations, Inc.

(407) 925-1406Address on File with the BBB, OrlandoFL 32810 Send email to Double AA Renovations, Inc.View Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 09/30/2013

BBB has determined that Double AA Renovations, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Double AA Renovations, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Double AA Renovations, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/19/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Warranty work not honored on laminate flooring
The installation of the laminate flooring in our home was completed 12/3/2013. Within the week we noticed some planks separating and lifting. Calls to the owner, ******* resulted in his visually inspecting the work and promising to repair after the Christmas and New Year holidays. We called again the second week of January 2014 to set up a time for the repair work and was advised that someone would get back to us. After several more calls, we were promised repair work at the end of February because Double A was on a "Big Job" and could not break free until the end of the month. Repeated calls from that date result in the son (*****) promising to relay the information to his dad (*******) and no return calls as promised.

Desired Settlement
Refund for the portions of flooring we are going to have to replace by a real professional.

Business Response
We have contacted the customer by phone. Our intention was to honor the warranty therefore we agreed on a day to go to the house and make the repairs.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Appointment made for 5/17/2014 and was honored. Bad flooring was replaced.

Industry Comparison| Chart

Kitchen and Bath Remodeling, Contractors - Flooring, Marble & Granite Installation, Stonework Fabrication, Seal Coating, Fences - Wood, Fences - Vinyl, Fence - Sales, Service & Contractors, Wall & Ceiling Texturing, Stone Setting - Interlocking Pavers, Marble - Natural, Marble - Cultured, Tile & Marble, Pressure Washing, Tile - Non-Ceramic - Contractors & Dealers, Porcelain Products, Floors - Hardwood, Vinyl Flooring, Fireplaces, Fence Contractors, Bamboo & Bamboo Products, Slate, Hardwood Floor Contractors, Bathroom Remodeling, Tile - Ceramic - Contractors & Dealers, Painters - Commercial or Residential, Painting Contractors, Home Improvements, Floors - Laminate, Floor Removal, Resurfacing and Refinishing, Floor Coverings & Installation, Floor Laying, Refinishing & Resurfacing, Drywall Taping and Texturing, Outdoor Kitchens, Kitchen Remodeling

Additional Information

top
BBB file opened: 09/12/2013Business started: 11/05/2009
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Seminole County Business Tax Receipt

BBB records show a license number of 171812 for this company, issued by Seminole County Business Tax Receipt.

Type: Business Tax Receipt

Type of Entity

Corporation

Incorporated: November 2009, FL

Contact Information
Principal: Mr. Antonio Asenjo (President)Customer Contact: Mr. Pedro A. Asenjo (Project Manager)Ms. Andrea Asenjo (Treasurer)
Business Category

Kitchen and Bath Remodeling, Contractors - Flooring, Marble & Granite Installation, Stonework Fabrication, Seal Coating, Fences - Wood, Fences - Vinyl, Fence - Sales, Service & Contractors, Wall & Ceiling Texturing, Stone Setting - Interlocking Pavers, Marble - Natural, Marble - Cultured, Tile & Marble, Pressure Washing, Tile - Non-Ceramic - Contractors & Dealers, Porcelain Products, Floors - Hardwood, Vinyl Flooring, Fireplaces, Fence Contractors, Bamboo & Bamboo Products, Slate, Hardwood Floor Contractors, Bathroom Remodeling, Tile - Ceramic - Contractors & Dealers, Painters - Commercial or Residential, Painting Contractors, Home Improvements, Floors - Laminate, Floor Removal, Resurfacing and Refinishing, Floor Coverings & Installation, Floor Laying, Refinishing & Resurfacing, Drywall Taping and Texturing, Outdoor Kitchens, Kitchen Remodeling

Products & Services

This company offers painting, remodeling and home improvement services including bathroom and kitchen remodeling, Drywall and Texture, Stucco, Flooring, Decks, Fence Installation, Leaf Guards, Patio Enclosures, Pavers, Pressure Washing and Summer Kitchens.

Methods of Payment

Visa, MasterCard, American Express, Discover.

Industry Tips
Home Improvement

Map & Directions

Map & Directions

Address for Double AA Renovations, Inc.

Address on File with the BBB

Orlando, FL 32810

To | From

LocationsX

1 Locations

  • Address on File with the BBB 

    Orlando, FL 32810

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Double AA Renovations, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Kitchen and Bath Remodeling

Home Improvement
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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.