Deceptive sales of the sunroom
many problems while building the sunroom
over charged me by at least $20,000
I contracted June over a year ago for a sunroom. the salesman after seeing the type of room I wanted told me it would cost me over $40,000 because a partial roof would have to be built. The room was to be 11ftx14ft. At the time I was caring for my husband with alzheimers by myself, as this was overwhelming for me I was not able to actually know that this could not be right. Unfortunately I signed. After I did this I realized I could not continue and called Fairbanks and told them, at which time Morgan F******** called me and told me that I was upset about nothing and it would be ok. It wasn't, I have had nothing but problems ever since. First I said should they remove the withlachooche rock before building, they said no, not a problem. The workmanship was not good and they were working with premade walls, roof and windows. It was not
completely thought out before they started, several things had to be hand made and not very well. When it was finished it had a leak at the door side and they attempted to fix it about 3-4 times and it still leaked. About 2-3 months ago I
asked another company to look at it. they said one way was to cut a drain next to it so the wate would be beneath the floor. He also said that it should never have been build on the stone, and that they did not use z flashing, and that they floor should have been leveled first which wasn't.
Every time they came to fix anything it was fixed with caulk and one was so toxic you could not go into the room for at least 2 days. If something could go wrong it did. Just yesterday I wanted to clean off the side of the outside by the doors and clean the windows, I used a regular hose and when I was drying the windows I realized there was water on the inside. Inside I looked up and at the top of the wall all the way across there was water dripping in. I couldn't believe it.
Also the windows are not the ones the salesman showed me when talking windows. He told me it would be 20% or more insulated so that the room would not get hot or cold. They are not and it does get cold and in summer it was like an oven.
I'm sure I have left things out that I can't remember but it was and has been a miserable experience.
They did come and sawed a (maybe 1/2in) drain and then cover it with a piece of metal something and then of course, caulked it all over. It's shoddy workmanship. The attitudes were that I didn't know what I was talking about, I wasn't a builder or that they could care less.
I tried to contact you before and all I could find was the other few complaints, I wish now that I knew more about this than I did. I did go to Seniors vs Crime and they are the ones that got them to come back and fix the leaks, it took them 3or4 times to finally fix it. Unfortunately, they couldn't make them do anything else. I feel that they should come and put 3M thermal film on the windows and also return $20,000 to me. Everyone that has seen the room especially the other contractor told me it is and never could be worth $40,000. I don't know what else to do other than going to one of the action news stations.
I truly hope you can help me with this.
I have already sent them a list of things that I want resolved.
1. 3M thermal film on the windows
2. reimburse me $20,000.
3. fix the new leak above the windows.
On June 6, 2014 Mrs. ******** entered into a contract with our company to build an enclosure. A building permit was issued and all required inspections were performed and passed. The room was constructed per the contract and approved plans, including the glass.All work was completed and meet or exceed industry standards. As stated in her complaint, Senior v Crime was contacted and the case has been closed. We have responded to her request for service each time she has contacted us. We will continue to perform our obligation to provide service to her for the length of time stated in the contract at no charge and in a prompt and courteous manner. We regret that her perception of our obligation exceeds those stated in our contract or stipulated by the State of Florida but will fulfill all legitimate obligations to ensure that the product installed performs as designed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted Fairbanks Construction, I picked out a room that would be 11 1/2'x14' and the cost would be $40,000 I asked why so much, they said because they had to build a roof. It was not a full roof as I expected , it was a small extension on the existing roof in order to attach the new roof. A week later I called them and said that I could not afford this, Mr. Fairbanks
himself called me and said, now, now you need to calm down, when you do you will find a way to pay for it. He seemed nice at the time and that I would not be able to break the contract. He said that he already ordered and received all the building materials. During the building I took pictures, and glad I did. I did not know that it was going to be modular built. There were glitches and improvising of which I was not happy with nor how they fixed them. We had leaks that
took months to finally fix and when it was done the worker hosed off the cement dust and I realized that during the building of the room they had broken the seal on one of my sliding glass doors. All the white dust is between the glass but other dirt was there from a long time ago, it had to have done when they were building.
Now, you could say , what took me so long to notice this, because I was the sole caretaker for my husband that had Alzheimers. So, you can imagine how I could have been distracted.
That was a year ago and my husband just passed. I could go on and on with all the details and show you the pictures. As I said before I asked another highly rated construction company to look at the room. He saw the problems and the size and said what was the cost $10,000?
He could not believe that I paid $40,000 for it.
No one has come out to actually look at the addition, not Seniors vs Crime or the BBB or Mr.
Fairbanks himself. I understand that I am not the only one having issues with this company.
If Mr. Fairbanks cares about his companies reputation to be fair and honest, then he should respect the people he is doing business with.
Final Business Response
Mrs. ******** contracted with our company for a custom enclosure as she has confirmed. The products installed correspond to the contract and all items have been completed. All inspections required by the local building department were done and a final inspection was obtained. As we have stated before, we will perform any legitimate service issues covered by the contract and warranty. As of the writing of this response we have no outstanding warranty issues related to her project. We apologize to Mrs. ******** if she feels that we have disrespected her in any way.