BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 07/26/2002
ACTELL Elderly Care, Inc.
Find a LocationPhone: (407) 518-1437Fax: (407) 518-1633View Additional Phone Numbers1515 Michigan Ave Ste 20, Kissimmee, FL 34744-3569 Send email to ACTELL Elderly Care, Inc.www.actellelderly.com
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BBB Accreditation
A BBB Accredited Business since 07/26/2002
BBB has determined that ACTELL Elderly Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised ACTELL Elderly Care, Inc.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of HHA299991586 for this company. Home Health Agency.
Type: Health CareBBB records show a license number of HHA299992290 for this company. Home Health Agency.
Type: Health CareBBB records show a license number of 885010037 for this company. Business Tax Receipt.
Type: Business Tax ReceiptType of Entity
Corporation
Incorporated: May 1998, FL
Contact Information
Principal: Ms. Annette Burgess (President)Business Category
Home Health Services, Nurses, Home Health Services - Skilled
Products & Services
This company offers Registered Nurses, Licensed Practical Nurses, Certified Nursing Associates, homemakers, sitters and companions.
Service Area
Osceola, Orange, Seminole and Brevard
LocationsX
2 Locations
-
1515 Michigan Ave Ste 20
Kissimmee, FL 34744-3569Directions
-
255 East Dr
Melbourne, FL 32904Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*ACTELL Elderly Care, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaint details August 1, 2012. Complaint details before this date are not available.
Industry Tips for Home Health Services
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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