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Ameritiles Ceramic Tiles Distributors Inc.

Phone: (407) 523-9544Fax: (407) 523-1514

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/16/2015Problems with Product / Service | Read Complaint Details
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Complaint
We have hired Ameritiles to redo our kitchen back in October 2014. They supposed to change out the cabinet under the sink and put granite counter. First, they hire contractor to put a new cabinet under the sink, but it was a very cheap and flimsy pieces of wood that have gaps in between. The backing of the cabinet is a piece of cardboard, it is not even wood, the type you can find in Target. We requested to change out the cabinet, they refused, they just sent another guy over to put another piece of wood to reinforce it. Then they put the granite on top, it has gaps in between. We complained to the owner, he came out and look at it and stated will send someone to fix it. It was the in November when we first called again. We have called numerous times and have not received any response at all. Now is 01/05/2015, still has not heard from them. We have called 3-4 times in between, still have not get a called back. Very disappointed with the lack of response with Ameritiles.
Product_Or_Service: Kitechen and granite countertop
Account_Number: invoice ****

Desired Settlement
We would like them to come over to fix it or refund our money if not finished in a week

Business Response
IN MID JANUARY MR. ********** REQUESTED HIS CREDIT CARD COMPANY TO PUT A HOLD ON THE CHARGES AND THE MONEY WAS PUT ON HOLD UNTILL THE MINOR REPAIRS WERE DONE,WE FINALLY WAS ABLE TO FIND A PIECE OF GRANITE TO COVER AN 1/8 OF AN INCH GAP THAT ONE OF HIS BACK SPLASH PIECES. MR. ********** WAS SATISFIED WITH THE REPAIR AND PROCEDED TO RELEASE OUR FUNDS WITH TE CREDIT CARD COMPANY. IF YOU NEED TO CONTACT HIM HIS PHONE # IS ************ THAN YOU.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Accept the outcome of the countertop but would never do business with them again.

Industry Comparison| Chart

Floor Materials - Retail, Contractors - Flooring, Countertops, Carpet & Rug Dealers - New, Cabinets, Granite, Tile - Ceramic - Contractors & Dealers, Home Improvements, Floors - Laminate, Kitchen Remodeling

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.