BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 10/02/2012

Superior Fence & Rail of Lake County

Phone: (352) 728-4416Fax: (352) 728-4417

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/22/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Gate is crooked. Latch hanging (stripped screw) white pricing tabs left stapled on every board
Gate is crooked. Stripped screw on latch and hanging. Left all white pricing tabs on the bottom of all boards. Called 3X since 7/18. Last time called they would be here to fix this week. That was 3 weeks ago.

Desired Settlement
Fix the gate, latch and remove all the tabs so fence can be stained.

Business Response
The customer had some valid concerns. We addressed them by sending a technician to her house and had found no issues with the fence installation. The gate gap (1") is within normal tolerances. We don't remove the tags from the wood as it can void the ******** warranty. We were late responding back to this customer (our repair supervisor was on vacation). When our repair supervisor got back from vacation, he spoke with the customer and explained why the tags are left on the slats. She was satisfied with our response to the tags but not with the gate gaps. We sent another technician to her property and rebuilt the gate with tighter gaps. In addition we used longer lag bolts to fasten the gate hardware. The customer signed off on the work and was completely satisfied with the repair.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

06/27/2014Problems with Product / Service

Industry Comparison| Chart

Fence Contractors, Chain Link Fence Sales, Service & Contractors, Fences - Wood, Fences - Vinyl, Fence - Sales, Service & Contractors, Aluminum Products, Gates, Fence Posts & Fittings, Railings

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.