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      Country
          Country

          Find a Location

          Midflorida Credit Union has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Midflorida Credit Union

              PO Box 8008 Lakeland, FL 33802

            • Midflorida Credit Union

              P O Box 3584 Lakeland, FL 33802

            • Midflorida Credit Union

              2075 8th Street NW Winter Haven, FL 33881

            • Midflorida Credit Union

              5540 Cypress Gardens Blvd Winter Haven, FL 33884-2240

            • Midflorida Credit Union

              3025 SR 540 West Winter Haven, FL 33880

            Business ProfileforMidflorida Credit Union

            Credit Union
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 24 Customer Reviews

            Customer Complaints

            28 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Midflorida Credit Union has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Midflorida Credit Union

                PO Box 8008 Lakeland, FL 33802

              • Midflorida Credit Union

                P O Box 3584 Lakeland, FL 33802

              • Midflorida Credit Union

                2075 8th Street NW Winter Haven, FL 33881

              • Midflorida Credit Union

                5540 Cypress Gardens Blvd Winter Haven, FL 33884-2240

              • Midflorida Credit Union

                3025 SR 540 West Winter Haven, FL 33880

              BBB File Opened:
              10/1/2004
              Years in Business:
              69
              Business Started:
              5/20/1954
              Type of Entity:
              Corporation
              Alternate Business Name
              • MIDFLORIDA Mortgage Center
              • Mid Florida Federal Credit Unn
              • Midflorida Federal Credit Un
              • Midflorida Federal Credit Unon
              • Martin Federal Credit Union
              Business Management
              • Steve Moseley, CEO
              Contact Information

              Principal

              • Steve Moseley, CEO

              Customer Contact

              • Steve Moseley, CEO
              • Amanda 'Mandy' Cox, Compliance Officer
              • Cassandra Conrad
              Additional Contact Information

              Fax Numbers

              • (407) 857-0225
                Other Fax
              • (863) 616-2105
                Other Fax

              Website Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              28 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I lost my job back in October and have been working with the bankto make payments. I fell behind two months, the collections department called me and was VERY nasty about trying to collect. I was told that I had to come in to the bank and pay my last two months owed by February 29th. I asked to speak to the Manager, and was told she was unavailable. I called back was able to speaj to a managerI let her know that the person calling me was very disrespectful and would barely let me speak. During that call she confirmed I had until the 29th to pay. She instead approved for my car to be repossed that same day. I borrowed money from friends and family to make sure I had enough to pay. I made an arrangement with the collections department, only to find out she had my car reposessed the morning I was heading in to pay. I called the credit union for an explanation was told that she was unavailable and that I could leave a message. They also had no options ready for me to be able to get my car back. This was unethical. Their collection calls are not recorded and they outright lie to customers who are trying to set up payments. She gave me a call back stating I dont have the right to record her, I started to talk and she hung up in my face. VERY, VERY, VERY unprofessional.
              Read More

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Edwin R

              1 star

              03/12/2024

              I would like my freedom account to be converted to a regular checking account They are saying that I Overdrafted my account this was on their end because even though they do not pay a transaction they charge you a fee I have kept my account in good standing since I got the account and once my year of having this account arrived they deny my request because of their error they need to re-evaluate how they treat remember who they charge fees I would understand if I purposely Over drafted my account but I did not the ** occured because of Midflorida and now they want to punish me for their error I want this to be made right or i will close my account and make sure everyone knows of this

              Midflorida Credit Union Response

              03/13/2024

              We understand your frustration and sincerely apologize for any disappointment this may cause. Regrettably, at this time, your account does not meet the criteria for conversion. We understand this may not be the news you were hoping for, but we greatly appreciate your understanding as we work to provide the best service possible.

              Local BBB

              BBB Serving Central Florida

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