BBB Logo

Better Business Bureau ®
Start With Trust®
In Central Florida

BBB Business Review

BBB Accredited Business since 05/07/2007

Colstone Inc.

Phone: (407) 791-5795Fax: (321) 445-46879180 Boggy Creek Rd STE 5, OrlandoFL 32824-7733 Send email to Colstone Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/07/2007

BBB has determined that Colstone Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Colstone Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/18/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: i hired colstone granite to fabricate a solid surface counter top in epcot paid deposit as contract stipulated. and the messed it all up!
i hired colstone granite to supply and install a solid surface counter top in epcot. they cancelled two installation dates and everything went down hill from the.
They promised that there would be 3 installers there to get project done at a timely fashion. only one installer and a helper showed up. As i know the trade i started helping out all night i spent working on the project that i paid to get done for me.as pressure and stress took over the installation was done poorly and they did not finish accordingly. they had to go two other separate times to fix miss cutting and miss measurements. on the first night he sneakily got my contractors tel number to have a direct contact with them. when he saw that he wasn't doing things right he pressured me to pay him in full and his job was not complete, during this time i received numerous calls from *** his wife and ****** himself threatened me to beat me up and..... the reason i did not pay him in full was because his product was not installed correctly and i explained that to them. continuously i received nasty phone calls from both so i stopped taking their calls and just tried to communicate via email. up to this point i have not received the final product and i had to hire another company to finish up. Material was delivered wrong so they lost and than i am still in the process of trying to find a company to finish up.i believe he has called people around town to not to do business with me and he is defaming me for his errors and this is the reason i am writing to you today.because of his gross negligence and defaming me to my contract and all i have not finished the project i am having trouble finding a company to finish up and has cost me 250 thousand dollars worth of future work.not to mention all my time and effort i am having to put into this project because of his poor/bad business practices.this is a serious matter and i am very disappointed and out of a lot of money and the stress level has gone up in which i feel like i am having a nervous breakdown.
they both have created a big time issue just because they did not do their job right so they wanted to get full payment up front prior to finishing up. i would like for this company to compensate me for my time and efforts, i would like a written letter of apology from them and i would like for this company not to be accredited anymore.they did this to me and they will do this to another person.

thank you for your time
****** ******

Business' Initial Response
Contact Name and Title: ****** ****** V. President
Contact Phone: XXXXXXXXXX
Contact Email: *****@*******************
Only seeing the way he writes, everyone can notice his unprofessional way to do business.
He told me, he was contracted by Disney to do the job and that was not true. The General Contractor was award the remodeling of a kiosk on Disney; the GC contracted a tile company to do the countertops, the tile company hired ****** ****** and he ordered me the countertops only, nothing else. He was expecting to receive additional parts that he never ordered. We successfully installed what he ordered and I do have the contract signed by him. There were many issues on this job due of his lack of professionalism. First, he was the one did not show up when we scheduled the template, he finally answer the phone later morning and said that he forgot. Promptly we reschedule the template for next day. ****** ****** never set up the job place for us to do a good template; the template guy had to do the template with a countertop full of equipment. Finally we scheduled the installation date accordingly with ****** ******' schedule, which had to be done at night after 12 am and before 8 am.
We never promised how many people will go to an installation; we always schedule the installers according with the job size. ****** ****** was supposed to remove the existing laminate countertops; he began removing the tops when the installers of the countertops arrived to the job site, this is why we took longer that we were supposed to, we stared the installation about 2 hours later. It was 95 sqft of countertop with more than 10 cut-outs obviously we did not finish the first time we went to the job place; we never promised him that everything was going to be finish at the same time, but we successfully completed everything according with the General Contractor who was obviously more knowledgeable than ****** ******.
He called me many times with bad words saying that I did not complete the job even though he has the contract signed by him showing what he ordered.
As a company, I needed to contact the General Contractor to obtain information to submit a notice to owner and then record a lien to the property in case payment is not received by terms. I have not contact anyone else, I do not know the customers of ****** ******, this is the first I have worked with him. Mr. ****** ****** is trying to get advantage of this situation. His General Contractor is very disappointed with him due of the poor way he managed this project. According with his General Contractor, he has not completed the project that he promised him. I have never talked to other people like he exclaimed on his report.
He was never hired by Colstone to complete the countertop project; therefore Colstone will not pay him what he is charging.
Colstone Inc, has successfully furnished commercial countertops for many important and organized General Contractors, Builders and Homeowners, in addition has a clean record with the Better Business Bearau for over 5 years. I will not affect my credibility as a company for an unprofessional person that does not know how to do business.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Countertops, Marble & Granite Installation, Stonework Fabrication, Spas & Hot Tubs - Dealers, Cabinet Hardware, Fireplaces, Countertops - Concrete, Countertop - Fabrication, Cabinet Organizers, Cabinets, Cabinet Manufacturer, Granite, Kitchen Cabinets - Refinishing, Refacing & Resurfacing, Kitchen Cabinet Refacing

Additional Information

top
BBB file opened: 04/03/2007Business started: 03/08/2005
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Orange County Occupational License

BBB records show a license number of 594808 for this company, issued by Orange County Occupational License. (FORMER)Business Tax Receipt.

Type: Business Tax Receipt

Type of Entity

Corporation

Incorporated: March 2005, FL

Contact Information
Principal: Ms. Ivy N Londono (Vice President)Mr. Alexander Traslavina (President)
Business Category

Countertops, Marble & Granite Installation, Stonework Fabrication, Spas & Hot Tubs - Dealers, Cabinet Hardware, Fireplaces, Countertops - Concrete, Countertop - Fabrication, Cabinet Organizers, Cabinets, Cabinet Manufacturer, Granite, Kitchen Cabinets - Refinishing, Refacing & Resurfacing, Kitchen Cabinet Refacing

Products & Services

This company offers fabrication and installation of custom countertops, fireplaces and hot tubs.

Hours of Operation

Monday - Friday 8am - 5pm
Weekends by Appointment

Alternate Business Names
Colstone Granite Designs, Colstone Surfaces Designs

Map & Directions

Map & Directions

Address for Colstone Inc.

9180 Boggy Creek Rd STE 5

Orlando, FL 32824-7733

To | From

LocationsX

1 Locations

  • 9180 Boggy Creek Rd STE 5 

    Orlando, FL 32824-7733

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Colstone Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Email Addresses

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Countertops

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.