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Anime Pagoda

Phone: (407) 625-8993

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/08/2014Problems with Product / Service | Read Complaint Details
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Complaint
I ordered the Hetalia Prussia Messenger Bag Order Number **** I checked on order; two responses, final one they could not get the bag I ordered.
I specifically wanted the Hetalia Prussia messenger bag. The website did not indicate a possibility of a back order. The response to me was that it was on back order. However, when I explained that I needed the bag for a gift, the second e-mail indicated that the manufacturer and suppliers had no bags. I was asked if I would buy another bag. I did not want to buy another bag. I had paid by bank check $53.39. I first ordered the messenger bag on October 4th. By the end of October, I was aware of the fact that I would not get the bag I had ordered. Anime Pagoda does not indicate on their website how they handle a matter like this. However, I think that they should return the money, inasmuch as I am not going to do business with them again. It is almost two weeks that I wrote them asking for my money back, but they have not replied at all. I do know that Amazon sells the Hetalia Prussia messenger bag, and at least one bag is available to be bought.

Desired Settlement
I wish to have this matter settled with a refund of $53.39.

Industry Comparison| Chart

Collectibles, Internet Shopping

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.