Additional business information
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 6728 Edgewater Commerce Pkwy, Orlando, FL 32810-4278
- BBB File Opened:
- 6/9/2011
- Years in Business:
- 13
- Business Started:
- 10/1/2010
- Business Started Locally:
- 10/1/2010
- Business Incorporated:
- 10/29/2010
- Accredited Since:
- 1/9/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Closets by Design of Central Florida
- MPBS Enterprises, LLC
- Business Management
- Brian Gruber, Owner
- Contact Information
Principal
- Debbie Hodges
Customer Contact
- Brian Gruber, Owner
- Debbie Hodges
- Additional Contact Information
Phone Numbers
- (407) 740-0070Other Phone
- (800) 293-3744Other Phone
- (407) 740-0070
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Rosario V
09/23/2023
I am hispanic customer and I would like to write my review on Spanish because all my community needs to know about closet by design. Decidimos escoger esta compañía por la orgullosa y supuesta garantía que ofrece y calidad. En hecho nuestro primer trabajo fue bueno hace tres anos atrás, del mismo modo algunas amistades realizaron proyectos por nuestra referencia. Pero el pasado Julio 26 del 2023 hemos vivido una pesadilla con closet by design. La mala calidad de mano de obra, durante la realización de instalación no cuidan tu propiedad dejando basura y desechos, el mal servicio al cliente y déspota resolución de las responsabilidades que dicen cumplir en la oferta de "LIFETIME Warranty". Han venido a mi casa por cuarta vez a querer cubrir con masilla (caulking) los defecto de mano de obra de inexpertos instaladores y ademas con diferentes colores en esta implementación. De acuerdo a la carta de garantia engañosa, no cumplen con lo que prometen. "Closet by Design proudly offers a lifetime warranty covering defects inmaterial or workmanship on all custom-designed storage units and organizers manufactured and installed by a qualified closets by design employee". El señor Carlos y Jhon responsable del departamento de instalaciones han sido negligentes y déspotas como lideres de servicios. La filosofía de esta compañía es que no son responsables de los errores que hace todo el equipo de trabajo. Como resultado no recomiendo a mi comunidad realizar proyectos con Closet by design. Estoy frustrada y engañada por todos en esta compañía.
Translated by BBB Representative:
We decided to choose this company because of the proud and supposed guarantee it offers and quality. In fact, our first job was good three years ago, in the same way some friends carried out projects for our reference. But last July 26, 2023 we experienced a nightmare with closet by design. The poor quality of workmanship, during the installation they do not take care of your property leaving garbage and waste, the poor customer service and despotic resolution of the responsibilities that they claim to fulfill in the "LIFETIME Warranty" offer. They have come to my house for the fourth time wanting to cover with caulking the workmanship defects of inexperienced installers and also with different colors in this implementation. According to the misleading warranty letter, they do not deliver what they promise. "Closet by Design proudly offers a lifetime warranty covering immaterial defects or workmanship on all custom-designed storage units and organizers manufactured and installed by a qualified closets by design employee." Mr. Carlos and Jhon, responsible for the facilities department, have been negligent and despotic as service leaders. The philosophy of this company is that they are not responsible for the mistakes made by the entire work team. As a result, I do not recommend my community carry out projects with Closet by design. I am frustrated and deceived by everyone at this company.
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