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Consumer Complaints

BBB Accredited Business since 09/21/2009

Re-Bath of Mid-Florida

Phone: (407) 339-0003Fax: (407) 865-6411

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/15/2015Problems with Product / Service | Read Complaint Details
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Complaint
Guaranteed repair work on installation, parts repair not honored 3 weeks after first contact...not scheduled after 3 weeks.
Leaking shower valve needs to be replaced per life time warranty. ReBath of MidFlorida has not honored the life time warranty and has not scheduled repair to customer's fully paid for installation.

Desired Settlement
We would like the original contract to be honored, to have someone from the company contact as to scheduling the repair and all repairs made in full.

Business Response
we have been in contact with this customer regarding repair of the job another franchise made.He was told that it would be taken care of as soon as we could get someone down to his area.This territory is no longer being serviced by DHD Investments, it now belongs to D&D Investments out of Ft Myers. The part has been ordered and we will be in contact with him today regarding timing of repair.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Work is not complete and no time or date has been set for repair.
We have had only verbal 'assurances' but no concrete evidence as yet to support a withdrawal of the complaint.

Will only withdraw complaint when work is satisfactorily finished.

Final Consumer Response
Complaint XXXXXXXX...resolved to our satisfaction.
Thank you for your time and consideration on our behalf.

Industry Comparison| Chart

Bathroom Remodeling, Bathroom Remodeling - Walk-In Tubs

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.