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          Changs Car Care has 1 locations, listed below.

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            Business ProfileforChangs Car Care

            Auto Repair

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            5/12/2011
            Years in Business:
            12
            Business Started:
            5/12/2011
            Business Management
            • Gloria Chang, Owner
            Contact Information

            Principal

            • Gloria Chang, Owner

            Customer Contact

            • Gloria Chang, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            06/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We went to Chang’s Car Care on 2/17/23 to have the spark plugs replaced on our 2018 Chevrolet Silverado, this service in addition to an oil change and front brake pads was completed on 2/20/23. We picked up the vehicle and paid Chang’s Car Care in full in the amount of $667.07 on 2/20/23. Since we picked up the truck from Chang’s Car Care on 2/20/23 the vehicle was handling rough, and we noticed reduced engine performance. These symptoms did not occur prior to us having the vehicle serviced by Chang's. We requested the spark plugs be changed because the vehicle has 105,000 miles and was time for spark plugs to be changed. The vehicle was not experiencing any issues, it was just time for the tune-up. On 2/23/23 we returned the truck to Chang’s Car Care and we discussed the symptoms that the truck was having since our last visit on 2/20/23 with the owner. It was determined by Chang’s mechanic that one of the spark plugs that was installed during our 2/17/23 – 2/20/23 service was faulty and the spark plug was replaced. Since the 2/23/23 visit to Chang’s we noticed that the symptoms on our truck were still occurring. There was no improvement in the performance and the handling of the vehicle. We decided to take the truck to *** Automotive Repair for a second opinion and inspection. On 5/4/23 we took the vehicle back to *** Automotive because the vehicle was still handling rough, and we asked them to inspect the spark plugs. It was noticed that # 6-cylinder spark plug was faulty and needed to be replaced, also we were advised to have all the spark plug wires replaced as well. The spark plug wires were damaged by Chang's as they were aggressively pulled out during the initial spark plug replacement, and even the wire connectors had come loose from the aggressive removal and instead of replacing the wires they were just put back. This cost us another $469.27 to correct the faulty work from Chang's. Chang's received a letter from us on 5/15/23 but never responded.
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            BBB Serving Central Florida

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