Business ProfileforAction Car Rental LLC

On January 27th, 2024 my wife and I traveled to ******* with a pre purchased vacation package from **************.com that included hotel (4 nights, 5 days) and a week car rental. We were told that the only amount we had to pay was taxes and a refundable deposit, a deposit that would be returned upon returning the car. Prior to traveling, I spoke to car rental agents Carolina ****** number ************) and *********************** *************). We confirmed flight and date/approximate times of arrival and they assured me the car would be ready when we arrived. I also mentioned to them we would be purchasing a toll card at the airport so they were aware I would not be needing any toll booth coverage from the car rental agency. When we arrived in *******, we rented a car from Sales Rent a Center on **************************** (a part of the Action Car Rental center). We opted out of the Sunpass (toll) activation because again, we purchased a card at the airport that would cover any toll fees we'd incur during our stay. We were however charged $51.96 for the sunpass activation. They also charged me $119.96 for insurance and finally, we were charged a $150 security deposit and the car rental agent mentioned that would be refunded after the return. A $15.40 fee was also charged for using my credit card. At the date of the return, I waited at the car rental place for over an hour and a half while they tried to get ahold of ********* the agent that had previously helped me to help with the extra charges but they couldn't reach her. They told me not to worry and they would let her know to contact me as soon as possible. I have since then tried reaching the company number ************ to dispute these charges and my credit card company has as well when I disputed the charges, but we only get a full voicemail message. I am filing this formal complaint in an effort to received a refund for not agreed charges.