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BBB Accredited Business since 02/06/2012
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We offer a full line of replacement auto parts from the top brands and manufacturers in the industry. We hire and employ ASE certified auto repair technicians to help our customers source the proper and best suited parts for their car.
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A BBB Accredited Business since 02/06/2012
BBB has determined that Auto Parts Direct to You meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Auto Parts Direct to You's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Billing / Collection Issues||0|
|Total Closed Complaints||6|
Type of Entity
Incorporated: September 2005, FL
Contact InformationPrincipal: Mr. Joel Cohen (President)Ms. Sherry Cohen (Vice President)
Auto Parts & Supplies - New, Mufflers & Exhaust Systems, Engines - Fuel Injection Service & Parts
Products & Services
This company offers E-commerce auto parts for foreign and domestic automobiles, including sensors, mufflers, wheel & hub bearings, air conditioning and brakes.
Hours of OperationMon: 08:00 AM to 06:00 PMTue: 08:00 AM to 06:00 PMWed: 08:00 AM to 06:00 PMThu: 08:00 AM to 06:00 PMFri: 08:00 AM to 06:00 PMSat: 10:00 AM to 03:00 PM
Refund and Exchange Policy
Please visit our website www.APDTY.com for specific return information.
United States, Canada, Europe, Australia
Alternate Business NamesAuto Parts Direct To You.com, JBC Industries, Inc., APDTY
Industry TipsThe Hail Season is Here
1795 South Patrick Dr
Indian Harbour Beach, FL 32937-4321(321) 777-2771Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Auto Parts Direct to You is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (866) 770-2771
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began publishing complaint details August 1, 2012. Complaint details before this date are not available.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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