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Consumer Complaints

BBB Accredited Business since 05/01/1995

The Volvo Store

Phone: (407) 628-0550Fax: (407) 644-4632

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
08/06/2013Problems with Product / Service | Read Complaint Details
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Complaint
Failure to repair suspension causing front end noises and abnormal wear.
I purchased this vehicle March 29th, the vehicle had prior service March 6, on this svc invoice it was recommended to replace front LCA bushings for $775.00 and L and R spring seats for $476.00. I bought this car and it's making all kinds of noises. Before I took delivery the car vibrated and they said it would be fixed, it was not. I refused to take delivery of this vehicle. After two days of the service department saying there was nothing wrong I threatened legal action. They then looked again and told me they would replace two motors mounts which was the cause of the vibration. I am angry that I had to threaten legal action because they wanted to save money.

Desired Settlement
Replacement of recommended items from service invoice ****XXXXXX. Front lower control arm bushing for $775.00 and Left and Right Spring Seats for $476.00

Business' Initial Response
customer purchased vehicle as-is. We provide the opportuinity for the customer to purchase these items at a discounted rate at the volvo store. He purchased his own aftermarket parts and we installed them at no cost to him. We do not recommend aftermarket parts and do not provide any warranty on this repair.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

10/02/2015Problems with Product / Service | Read Complaint Details
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Complaint
i bought a new volvo xc60 2015 model. In the last year the car has been back in the store for technical defects. every time it came back there
In march 2015 I bought a new volvo xc60 at volvo winter park. In the last year this store has made numerous mistakes with the paperwork for the car and the car has been back nervous of times. First of all the financial manager made a mistake on the paperwork as he wrote down the wrong VIN number. Because of this I had to take a day of work so I was able to be in the store to sign the new paper work. Once I was in the store they suddenly told me that they would have been able to send the paperwork by fedex. The next issue with the car is that the car has been back in the store with a couple of problems. The first problem is the left from window. The engine of the power window didn't work well and I had to come twice back to let them fix it. The second time when I came back they fixed the window but then my power window didn't work anymore and they damaged the left panel, so I had to come back a third time. Another issue was that my fuel gage didn't work properly so the first time they changed sensors in the gas tank and now the seconds time they changed the fuel pump. another issue is the quality of the leather of my rear seat that fell apart and now they replaced the cover, but it looks like it the car has been used for many years. I also bought i protective package to protect the paint and after they applied the protection layer they damaged they scratched the hood. It also happened a couple of times that I came in for an appointment and that they didn't have an appointment so I had to go home again. Now last week I brought my car in for my 10000 mile service and they gave me a 20000 mile service. Every single time I need to go to the volvo store I need to take a day of work and it is about 45 minutes driving to store.

Desired Settlement
I am seeking a resolution that will protect my purchase as the car was 50000 dollars

Business Response
CUSTOMER REPAIRS HAVE BEEN MADE PER TERMS OF WARRANTY. CUSTOMER IS IN CONTACT WITH VOLVO CORP ON PAYMENT ASSISTANCE.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear sir/madam

Even though the repairs have been made following the warranty I had to come back every single time because the repairs were not properly done. The complaint to VOLVO USA were about my issues with the car. My complaint to the Better Business Bureau is about the times I had to come back to the store because the repair were poorly done or other things were damaged in the car after the repairs. We are talking now not about the car anymore but about my dissatisfaction about the service that was given by VOLVO WINTER PARK.

Final Business Response
customer had contacted Volvo corp directly. There are not futher warranties implied or provided. The vehicle will be repaired per Volvo warranty guidelines for remainder of vehicle warranty.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this is not a solution of the lack of quality and supervision of Volvo Winter Park. Ever single time when I brought back my car to Volvo Winter Park they damaged something of the car and then I had to go back. They changed the left engine from the window adjuster and then they damaged the door panel. And every single time I need to drive to Winter Park Which is a 45 minute drive and 5 dollar each way in tolls. Also there was never a follow up when something was done if I was happy with the service I received. At this moment I have the feeling that every time Volvo Winter park is pushing away their responsibilities of their lack of service to Volvo USA.

06/24/2016Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.