Business ProfileforThe Volvo Store

My service for an oil change and filter was scheduled for 06/10/21 Volvo Store Winter Park. I mentioned to Nikiya the my park assist has been on and off since my last service appointment at Winter Park Volvo. Received a text from service advisor Nikiya ****** while waiting for the oil change needs immediate attention diagnostic performed showed rear bumper driver side park assist sensor internal failure. $400.86 to make the repair in addition to the scheduled oil change. I declined the service. Got home checked the rear driver side park assist sensor that Winter Park volvo said needed to be replaced. The main lead wire was hanging and disconnected from the sensor. Plugged it back in snapped to click and slid the tan tab over to secure the clamp to ten minutes. Spoke to Ketki at Volvo corp and she opened a case file and said this was horrible and none of the Volvo dealerships should be doing this to a customer.. Sent her a video of the problem and how it was resolved after I fixed it. Three people from winter park volvo contacted me. Nikiya called and told me that I should be glad that Winter Park Volvo did not charge me the $200.00 diagnostic fee they usually charge to diagnose a problem. I said why would you charge a diagnostic fee when no diagnostic was done, if a diagnostic was done it would not have come back sensor failure because the sensor was not bad. When the car was on the lift getting the oil change the technician would have seen the park assist was just unplugged and I would have gladly paid the labor charge for the reconnection. Nikiya made every excuse she could think of. received two other apology calls including Gary service manager. When Nikiya went around my vehicle and took photos i guess she missed the handicap license plate. So The Volvo Store Winter Park tried to commit fraud and to a handicap person.