BBB Business Review

BBB Accredited Business since 01/29/2010

Prestige Volkswagen

Phone: (321) 309-8989Fax: (321) 309-89831416 S Harbor City Blvd, MelbourneFL 32901-3211 Send email to Prestige Volkswagen

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BBB Accreditation

A BBB Accredited Business since 01/29/2010

BBB has determined that Prestige Volkswagen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Prestige Volkswagen's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service6
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Prestige Volkswagen

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (7)
12/31/2014Problems with Product / Service | Read Complaint Details

Defective a/c compressor installed, only lasted 4100 miles, Dealer or VW of America claim no responsibility in the matter.
a/c compressor replaced in Oct 2013 , I only drove about 4100 miles and the a/c compressor failed. It is clearly a defective part, but because the warranty on repair ended 6 weeks previous. The dealer and VW of America denied any responsibility. Had I drove more than 4100 miles before the 12 month warranty, the part would have been covered. The part is clearly defective. My first compressor lasted over 42,000 miles. They are hiding behind the timeline of 6 weeks passing, although I was out of the country for 6 months.

Desired Settlement
replace the defective compressor at no charge and the dealer can try to collect from the manufacturer of this defective compressor. Come on, the compressor failed around 3900 miles and I drove for another 200 miles and several weeks because we had cold weather. No way to treat a very loyal customer to VW and Prestige VW for many years.

Business Response
Contact Name and Title: Mr C *********
Contact Phone: XXX-XXX-XXXX
Contact Email: *********
Volkswagen provides a twelve month or twelve thousand mile warranty on all replaced parts. Prestige Volkswagen as a franchise of Volkswagen group of america is bound by their policies and procedures regarding all warranty claims. All requests for assistance outside the normal warranty perameters must be submitted to Volkswagen customer care by the dealer which is what happened in this instance. Volkswagen has offered the customer $500.00 towards needed repairs.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer was asked to try to offer relief to me the customer, they answered through their service tech rep that because it was past 12 months the dealer nor the VW of America would do anything for me. At that point I left the dealer and the tech rep cancelled the work order. IT WAS I THAT INDEPENDENTLY CONTACTED THE VW CUSTOMER CARE CENTER ASKING FOR RELIEF AND THEY OFFERED $500 to me. Now I am waiting to hear if the prestige VW will waive any or all of the labor charge. Let everyone keep in mind that this part was certainly DEFECTIVE. A compressor is not designed to only last 4000 miles.

Final Consumer Response
I would like to close the case at this time. The car has been fixed to my satisfaction. After I sent in a BBB complaint the dealer did another diagnosis of the car and decided I did not need a $1000 repair and compressor change, but rather a reboot of the software that controls the AC system. The fix was done promptly and there was no charge. Case closed

05/05/2015Problems with Product / Service
03/02/2015Problems with Product / Service
12/08/2014Problems with Product / Service
08/25/2014Problems with Product / Service
05/28/2013Problems with Product / Service
Page 1 of 2

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Dealers - Hybrid Vehicles, Auto Repair - Maintenance, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Additional Information

BBB file opened: 10/01/2004Business started: 07/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Motor Vehicle
(850) 617-2000

Florida Department of Agriculture and Consumer Service
(800) 435-7352

BBB records show a license number of VF10022971 for this company, issued by Department of Motor Vehicle.

Type: Dept of Motor Vehicles

BBB records show a license number of MV49347 for this company, issued by Florida Department of Agriculture and Consumer Service. Motor Vehicle Repair.

Type: Motor Vehicle Repair

Contact Information
Principal: Mr. William Dingman (Owner)Customer Contact: Mr. Terry Dobbs ( Manager)
Business Category

Auto Dealers - New Cars, Auto Dealers - Hybrid Vehicles, Auto Repair - Maintenance, Auto Repair & Service, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

This company provides new auto dealer sales, service and parts.

Hours of Operation


Monday8:30AM - 8:00PM
Tuesday8:30AM - 8:00PM
Wednesday8:30AM - 8:00PM
Thursday8:30AM - 8:00PM
Friday8:30AM - 6:00PM
Saturday8:30AM - 6:00PM
Sunday11:30AM - 5:00PM

Alternate Business Names
P.V. Motors, Inc.
Industry Tips
Buying A Used Car
Auto Repair Shops

Map & Directions

Map & Directions

Address for Prestige Volkswagen

1416 S Harbor City Blvd

Melbourne, FL 32901-3211

To | From


1 Locations

  • 1416 S Harbor City Blvd 

    Melbourne, FL 32901-3211

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Prestige Volkswagen is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Auto Dealers - New Cars

Buying A Used Car
Auto Repair Shops

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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