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BBB Accredited Business since 05/01/1985

Orlando Dodge Inc

Phone: (407) 299-1120Fax: (407) 299-2453

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/05/2012Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Unauthorized service

Complaint: this issue is about me being charged for something i was not told would be a fee and for unprofessional rude service.
on 10/3/12 i went to the orlando dodge to have tell them about some issues i was having with my car and for them to call my extended warranty to see if they were covered. my service rep was ***** ****** and upon meeting him he came off very unfriendly and rude. i asked before anything is done for him to call me first and i will let him know what to do. he never called me and i ended up calling him. that is when he told me he had broken my car down and i asked him why would he do that, to which he lied and said he called me but my phone said no service. this man just lied to my face, my phone was working then and still is. either way even if he did not get me he went upon himself to make the decision. i know places have fees to look at a customers car, but since i only brought it to dodge so they can make contact with my warranty, i had already told them what was wrong and just wanted to know if my warranty would cover it. if the the serv rep had told me that there would be a $159 fee upfront for no repairs i would not have left my car in thier care. this rep would not give me a legible print out of what he had done to my car. he gave me a hand copy that he had written in his own writing, which was not legible and full of scribble... he told me he was eating lunch and could not assit me; i had to be really adamant with him and told him he was required by law to give me a printout of what he had done to my car. i think this rep really thought he saw a sucker when i came in because i have an accent and is clearly not american he used it to his advantage to misinform me of what to expect. i even called the corporate office and spoke with customer service and they took my number and said someone will be contacting me. someone from the corporate office who said her name was ****, basically said that they would not be able to help me, because this is on the dealership level. if i cant get any help from the corporate office where else can i go for help. i believe i was swindled in this matter.

Business' Initial Response


ORLANDO DODGE CHRYSLER JEEP CHRYSLER
October 16,20 12
BBB of Central Florida
1600 South Grant Street
Orlando. FI, XXXXX

RE: Case 9OOXXXXX
****** ******
Dear ******* ****:
My response to this concern is as follows:
Mr. ****** came to our facility on 10/3/12 with a list of items for us to inspect. While reviewing this list with him, we informed him several of his concerns would not be covered by his warranty company. He stated he had talked with his warranty company prior to his visit and stated they would cover the items. We informed him that we would call his warranty company. explain what our inspection found to get their approval for any repairs. Prior to doing any repairs we again explained to him the cost of diagnosis in writing which he signed for if his
warranty company did not approve the repairs. The signed repair order fully explaining the charges is attached. After inspection, we contacted his warranty company. informed them of the repairs needed and they declined coverage. He came to our store asking for a copy of the technician notes and cost of repairs and called his company from our store and they declined the repairs. He did not want any of the items repaired, paid his bill and left. I'm sorry his company did not cover the repairs as Orlando Dodge did not sell this warranty or have any control as to what they
cover. The attached repair order signed by Mr. ******, the written estimate he requested and received should put this matter to rest. If further information is needed, please feel Free to contact me.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

04/09/2012Problems with Product / Service

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Repair & Service, Auto Dealers - Used Cars

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