Service on my vehicle wasn't entirely completed and I was overcharged.
I had scheduled my mercedes for Schedule B maintenance at 8 am on 8/4/16. I brought it in at 7:45 am and it wasn't pulled around to worked on until 8:30 am. I was told that Schedule B was necessary and it had to be performed at the dealership. I met with the service advisor (Elizabeth T***), and she couldn't even explain to me what a Schedule B maintenance service was. However, she did state that it costs almost $500. I told her that she needs to explain to me how to justify paying that amount. She said that they perform routine maintenance and inspect the entire vehicle. However, she didn't give specifics. Additionally, she said that it takes an 1 1/2 to complete. Well, that was a false statement. My vehicle was in the shop from 8:30 am until 9:05 am. There is no way the mechanic could have perform the entire Schedule B in 35 minutes. In my opinion, I believe the mechanic pencil whipped the check-off list. When I received my bill, I was drastically over charged. For example, I was charged $8.80 for windshield wiper fluid. It's supposed to be included in the almost $500.00 Schedule B. Second, I was overcharged in parts and labor. The actual parts were $101.48 and I was charged $149.40. Furthermore, I was charged an additional $40.00 for "Misc." I was charged $189.00 in labor for 35 minutes worth of work. Lastly, I was charged an additional $239.00 for ?? I'm not sure. I already paid parts, labor, and misc costs. I was approached by the advisor and asked if I would like my vehicle detailed. I stated, "sure" since I am paying almost $500.00. Well, my vehicle was a huge disappointment just like the service on my vehicle. It was dripping wet and dirty on the inside/outside. This dealership has no pride. If it did, then they would make things right. I can't believe that they are still in business and defrauding customers and overcharging their customers.
Partial refund. I would like to be refunded $200 (which is half of my bill).
Contact Name and Title: Ed T***** Serv Director
Contact Phone: ************
Contact Email: **********************
I spoke with Mr. ****** on Friday. He felt that we did not do all the items on the service. I offered to redo the service for him. He declined this and asked for his money back ($403). I declined his request. He now requests $200. We do not feel a refund is appropriate. The service was already discounted by $50 from a coupon Mr. ****** provided. Our original offer still stands of doing the service over again.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Schedule B service should have been performed accurately and completely on my initial visit. No mechanic could perform the service, maintenance, and inspections in 35 minutes. Why would I bring my vehicle back to a dealership the defrauds its customers? Again, I paid $8.80 for windshield wiper fluid (that's supposed to be included with the Schedule B service). I paid $149.40 in parts. However, the actual parts costs on the invoice totaled $101.48. I was overcharged $47.92. I paid $189 in labor for 35 minutes of service. Furthermore, I was charged $40 for "misc." Not sure what that is? Lastly, I was charged $239.00 for ?? I'm not sure why? I already paid parts, labor, misc, and taxes. Essentially, I just paid over $400 for an oil change.
Potential customers, beware of this dealership!!
Final Business Response
We will agree to a $200 in store credit or perform the service over again as previously offered.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept a $200 credit for parts and/or service with no expiration date for the credit. How will I know when the credit is applied? Is it your system?