Jenkins Acura has yet to hold up their end of the contract. Car is unrepaired, contract has incorrect information, I have no clue who my lender is.
I recently visited a car dealership and purchased a used vehicle. This took place on March 3, 2014. I took my existing vehicle to trade, but they wouldn't take it, however they stated that they got me financed for this car separately, which gave me two loans, which seemed weird to me, because I thought a person could only have one auto loan at a time. On March 11, they called me back and said that they got a lower rate for me, so I went back in and signed more paperwork for this "new rate", when in actuality, they just extended the loan for another year to lower the payment, which was fine. All of my documents show one bank ********** ******** **** as my lender, however when I call them, they show no record of me in their system. I called the dealership to find out why, and who my lender actually is, since my contract is apparently incorrect. They gave me the name of ****** ********** I called that company and they also show no record of me. At this point I have no idea who i'm supposed to pay, not to mention that all of my contract information shows the wrong address for me, which means I won't get a payment statement in the mail anyway, which was my reason for wanting to contact the lender to get this corrected. The issues with this dealership have been going on since I got the vehicle, no one ever has an answer, no one ever knows what's going on. Every time I call them, i'm told someone will call me back, and they never do. My payment(per my contract) due in 2 weeks, and I don't know who i'm supposed to pay. Obviously if the payment isn't made, it will look bad on my credit and there could possibly be a repossession. On top of that, I have visited this location on 2 occasions to get the vehicle repaired, and the same issue occurs a day later with the car. Is there anything that I can do at this point?
I would like for my vehicle to be repaired once and for all, and I would like for my contract information to be correct as well as know who my actual lender is. I will pursue legal action if this isn't done a.s.a.p.
I have spoken to our General Manager ***** **** and the vehicle has been repaired. To our knowledge the customer now knows who the lienholder is. In regard to other loans we are not sure what the customer is referring to as they did not trade in a vehicle.
I hope that this answers the questions and we appreciate you bringing this to our attention.
(The consumer indicated he/she DID NOT accept the response from the business.)
My vehicle was taken in to have the front panel repaired, it still doesn't work. My vehicle is still missing parts. While I know know who the leinholder is, due to massive research done on my own part to find out, I still have no paperwork with correct information from Jenkins Acura. The general manager called me while I was at work, and I asked him to call me back. He said he would, but I never received a call back.
Final Business Response
I just spoke with Miss ******** and we have an appointment on Saturday at 1:30 to potentially trade her out of her current car. We have all the confidence that this will resolve this situation and regain us a happy customer.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I met with the ** at the Acura dealership, and they traded me out of the defective vehicle into another. I am very satisfied and I thank the ***** for treating this like an important matter. Thank you.