MADE A DEAL FOR $525 A MONTH FOR 48 MONTHS WITH WITH $532.81 DOWN WITH 57% RESIDUAL. CHANGED RESIDUAL IN FINANCE OFFFICE
3/28/2016 / 2016 DODGE CHALLENGER R/T SCAT PACK / ACCOUNT #******** WITH **************** / SALESMAN NAME IS MATTHEW D*********** / WENT INTO GATOR CHRYSLER AND MEET SALESMAN AND MADE A DEAL FOR $525 A MONTH WITH $532.81 DOWN AND 57% RESIDUAL WHICH PAYMENT CHANGED TO 525.07 ALONG WITH CHANGING THE RESIDUAL FROM 57% TO NEAR 62%. HAVE TRIED TO RESOLVE WITH DEALER BUT THEY SAY I'M OUT OF LUCK.SALESMAN KNEW THAT I WOULD BE PURCHASING THE CAR AT LEASE END BUT THEY HAVE RAISED THE RESIDUAL UP BY OVER $1870 WHICH WOULD COST EVEN MORE IN INTEREST ON THE LOAN TO BUY OUT. I HAVE RECORDINGS OF THE SALESMAN AND SALES MANAGER STATING THE 57% AND NONE OF THIS WAS TOLD TO ME DURING SIGNING. I WANT THE DEAL THAT WAS MADE WITH THE SALESMAN AND SALES MANAGER. THE CONTRACT WITH GATOR CHRYSLER INC WAS ALSO CHANGED AFTER SIGNING AND WHERE MY INITIALS ARE IS A FRAUDULENT CHARGE FOR OLD PLATES THAT DON'T EXIST AND THAT PLATES COME FROM CHRYSLER CAPITAL IN THEIR DOC FEES. THE DEAL WAS WITH NO DEALER FEES. Also my brother that lives in Melbourne was there and is a witness to me verifying the 57% residual. I can give his number if needed.
TO PAY THE $1870 DIFFERENCE OR TAKE BACK THE CAR AND CANCEL THE DEAL.
840 S Harbor City Blvd, Melbourne, FL, 32901
Gator Chrysler has been doing business in the Melbourne area for over 40 years. Over the years our dealership has taken pride in our integrity and sterling reputation. We have consistently been rated as one of the "Best in Brevard" by our local newspaper, and were voted the highest rated Chrysler dealer in the state of Florida by ****************
On March 28, 2016 Mr. ****** entered into a lease agreement on a 2016 Dodge Challenger Scat Pack. The negotiations with Mr ****** took most of the day. Over the course of several hours, Mr ****** had us calculate over 10 different lease options. As with every other leasing company, **************** has a different residual, money factor, and acquisition fee for every different lease term. (Ex. A 36 month lease with 10k milers per year may have a 65% residual while a 42 month lease with 12k miles per year may have a 62% residual) While one of our employees most likely did inform the residual was a certain value for a certain term, each of the 10 different options had a different residual value. As to a charge for plates, Gator Chrysler charges an estimate to the customer for the cost of receiving a new license plate or for transferring a plate. The leasing company, ****************, does not pay for the plates in anyway shape or form. When the tag work is completed, if there is a surplus; IE. If the estimate was $150.00 and the cost ends up being $109.50, Gator cuts a check to the customer for $41.50. If the tag ends up being $175.00, the customer would owe Gator Chrysler $25.00.
When Mr. ****** first began negotiations with Matthew D***********, our salesperson, Mr ****** told our salesperson that he was a retired Chrysler employee with a "control number" which enables a customer to receive a substantial discount. After the negotiations were finished and it was time for Mr. ****** to supply us with his "control number," he admitted that he could not get a "control number" and that if we still wanted his business we could do the deal anyway. Gator decided to honor the price in spite of the limited profit on a highly popular vehicle.
Every lease deal at Gator Chrysler involves a Leasing contract. This contract breaks down every conceivable dollar amount in the lease. It states the exact payment amount before and after tax, how the payment is figured (depreciation, rent charge, tax, etc.), what the residual is and the amount that the customer can purchase the vehicle for at lease end. Our Finance Managers go line-for-line through the lease and the customer has the right to take as long as they feel is needed to review the contract.
Gator Chrysler sincerely hopes that every customer has a pleasant car-buying experience. Unfortunately, sometimes a customer regrets their purchase decision and looks for reason and excuses to try to get out of a deal. Gator Chrysler went to extreme lengths to try and satisfy Mr. ******, but I believe that we have reached the end of what can be reasonably expected of our dealership. We thank the BBB for acting as an intermediary as always and sincerely hope that Mr. ****** can learn to be satisfied with his purchase.
(The consumer indicated he/she DID NOT accept the response from the business.)
STRONGSVILLE, OHIO 44149
MR****** WAS ON VACATION AND IS ONLY HEARING FROM HIS STAFF WHICH WE KNOW THE REPUTATION OF SALESMAN! SAYING THAT THE DEAL TOOK MOST OF THE DAY CAN BE DISPROVED BY MY CELLPHONE RECORDED PHONE CALLS WITH TIME STAMPS. THERE WERE NO 10 LEASE CALCULATIONS DONE MAYBE 3 AND THAT WOULD BE ME TURNING DOWN THEIR OFFERS. RESIDUAL CAN BE CHANGE AND ARE NOT WRITTEN IN STONE, BUT WHEN YOU MAKE A DEAL WITH A RESIDUAL IT IS STONE. MR****** YOUR NUMBERS ARE WAY OFF AND I'M SENDING COPIES OF PAPERWORK WITH THE PROOF! ALSO NEVER HAD PLATES ESTIMATED AT ANY LEASE I'VE DONE IN MY LIFE.
FALSE ACCUSATIONS OF ME SAYING THAT I WAS A CHRYSLER RETIRED EMPLOYEE IS A SLANDEROUS STATEMENT. AGAIN I HAVE RECORDINGS PROVING THIS RIGHT FROM YOUR SALESMAN AND SALES MANAGERS MOUTH. AT NO TIME DID I ADMIT THAT I COULDN'T GET A CODE. I SAID I COULDN'T GET IN TOUCH WITH MY FRIEND THAT BEING THE HOLIDAY IT MAY BE HARD TO DO. AS I LEFT AFTER MAYBE AN HOUR I SAID IF YOU COULD DO THE DEAL AT 525 A MONTH 532 DOWN AND 57% RESIDUAL. AGGI CALLED AND I TOLD HER THAT I COULDN'T GET A HOLD OF MY FRIEND AND SAID NO HARD FEELINGS WE JUST COULDN'T GET IT DONE. TWO HOURS LATER SALESMAN MATT CALLS TELLS ME THAT HE TALKED TO THE OWNER MR****** AND HE TOLD THEM GO AHEAD AND DO THE DEAL. TOLD MATT I WOULD CALL BACK, CALLED BACK AND SAID I WOULD BE UP THERE IN A LITTLE WHILE. SHOWED UP AND SAT WITH MY BROTHER ************ THAT YOU MAY KNOW FROM CHURCH MR******, WHY NOT ASK HIM ABOUT RIGHT BEFORE I WENT IN TO SIGN PAPERWORK I MADE SURE THAT WE WERE AT THE 57% RESIDUAL. FINANCE WOMAN FAILED TO SHOW THAT THAT FIGURE HAD BEEN CHANGED WITHOUT MY KNOWLEDGE. MR****** THERE WAS NO LINE FOR LINE IN THE FINANCE OFFICE. AGAIN YOU WERE NOT PRESENT AT ANY OF THIS AND THAT YOUR EMPLOYEE'S MAY LIE TO YOU TO STAY OUT OF TROUBLE. I AGAIN HAVE RECORDINGS, TEXTS, TIME STAMPS FROM PHONE AND PROOF OF THE OVER CHARGE FROM PLATES WHICH HAVE BEEN SENT TO THE BBB FOR PROOF. SAD THAT YOU THINK THAT I'M NOT SATISFIED WITH MY NEW CAR JUST NOT WITH GATOR CHRYSLER THAT DIDN'T STAY TRUE TO A DEAL. AND IF YOU WOULD HAVE NOT CALLED ME BACK I WAS GOING TO BUY WHEN I GOT BACK HOME TO OHIO. I DIDN'T WANT OUT OF THE CONTRACT I WANTED THE DEAL I MADE WITH YOUR SALESMAN. AGAIN YOU SHOW NOTHING IN PROOF AND YOU WERE NOT THERE. MR****** IF YOU WOULD LIKE TO LISTEN TO THE CALLS FROM YOUR EMPLOYEES I WILL EMAIL YOU ANYTHING THAT YOU WOULD LIKE TO SEE AND HEAR. SO IF YOUR NOT WILLING TO IT JUST SHOWS WHO IS TELLING THE TRUE. LOVE MY CAR GUY AND I DON'T LIE. GOD BLESS YOU
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
CHRYSLER PROGRAMS AREN'T CONFIDENTIAL THAT WOULD BE AGAINST THE LAW. IF A CUSTOMER ASKS WHAT THE RESIDUAL WILL BE THE DEALER MUST SHOW THIS BY LAW. THE SALESMAN SHOWED ME THE CHRYSLER PROGRAM PAPER WHICH HE SHOWED ME THAT THE RESIDUAL WOULD BE 57%. AS A CONSUMER YOU HAVE ALL RIGHTS TO ANY FIGURE IN YOUR FINANCING. DEALS I'VE DONE OUT OF STATE ALWAYS GOES TO THE PERSONS RESIDENTIAL STATE FOR THE DEAL NOT THE STATE OF THE DEALER, THIS IS****************** RESIDENTIAL RESTRICTIONS POLICY. STILL ALL SAID AND DONE THE DEAL I MADE WAS FOR $525 A MONTH AND $532 DOWN WITH 57% RESIDUAL! ALSO MY BUYING OUT THE VEHICLE MEANS YOU OWE ME $210 DOLLARS FROM YOUR CONTRACT FOR SO CALLED PLATE TRANSFER WHICH IN A LEASE YOU CAN'T DO BECAUSE THE PLATES ARE PROVIDED BY **************** IN THE LEASE. ALSO THE FEE'S ON THE LEASE CONTRACT FOR PLATES MUST BE RETURNED. NO PLATES WERE EVER DONE BY YOU OR CHRYSLER BECAUSE I BOUGHT OUT THE CAR AND I WILL TRANSFER MY OLD PLATES ONCE **************** SENDS MY TITLE TO ME. SO I'LL BE LOOKING AT A CHECK THAT WILL HAVE THE $210 AND THE FEE'S FROM THE LEASE CONTRACT FOR MY PLATES. IF AS YOU SAY THAT YOU ARE AN HONORABLE DEALER I SHOULDN'T HAVE ANY PROBLEMS GETTING THESE FUNDS BACK FROM YOU. YOUR CHECK TO THE OHIO DMV WILL BE MAILED BACK TO YOU WHEN I GET MY PLATES. WHY I'M HURT AND ANGERED IS BECAUSE OF THE DECEPTION I RECEIVED. WHEN I RECEIVE ALL THE MONIES BACK FROM YOU I'LL POST ON BBB THAT YOU HAVE DONE SO. I HOPE THIS WILL OPEN YOUR EYE'S AND CHANGE SOME OF THE THINGS THAT GO ON AT YOUR DEALERSHIP. I PRAY YOU DO THE RIGHT THING SO I CAN PUT THIS BEHIND ME.
Final Business Response
May 5, 2016
To whom it may concern,
Gator Chrysler takes pride in the transparency and honest within our sales process. This will also be our final response on this particular issue.
Mr. ****** has produced a confidential Chrysler program as evidence of dishonesty. I would like to first point out that the form that Mr. ****** is using as evidence is from the incentivized lease program from the************ business center. As I am sure Mr. ****** is well aware, our location in Melbourne, Florida is quite a ways away from the************ business center, in fact we are almost 1000 miles away. Since we are in Florida, we are part of the southeast business center, with programs differing in each business center.
I would also like to point out that the program supplied is valid from 4/06/2016 through 05/02/2016. Mr ******'s contract is dated 3/29/2016, which would make it a completely different program then supplied by Mr ******. I believe this is the primary source of Mr ******'s misplaced anger. I have reviewed a copy of the Southeast business center programs, which are confidential, and it clearly shows that the residual is 57%, then an additional 4 points are added due to 10k miles per year, which add up to the 61% residual used within the contract.
As explained in the previous letter, Gator acted with fairness, honesty, and integrity in its dealings with Mr. ******. As stated in his rebutal, Mr. ****** no longer wishes to lease the vehicle, but to purchase the vehicle out right. Mr ****** signed a contract which was funded on 3/30/2016. As is common knowledge, once a contract is funded it is no longer in possession of the dealership but the finance company. As such, his lease cannot be canceled. He may however, buy his vehicle out from the lease, which may be done at our dealership or any other Chrysler dealership in the country. While we do appreciate his offer, the amount that he may purchase the vehicle for is set by ****************, to whom Mr ****** is contractually obligated.
To add further perspective, this would be similar to a situation where one would purchase a home with a mortgage and two weeks later demand that the mortgage company take less money than the principle balance. Unfortunately our financial and legal systems to not operate in that particular fashion.
In summation we sincerely wish Mr ****** success in all future endeavors. He has the opportunity to buy his lease out either here or at any other Chrysler dealership at the price dictated by his contractually obligated lease, plus of course applicable tax, tag, and titling fees.