I was promised new tires for the vehicle but the dealership is now refusing to honor it's promise
I purchased a 2013 Hyundai Genesis Coupe from **** ********* Mazda. Upon arriving at the dealership, I was told by the salesman that the car just arrived and had not been detailed or worked on by service but had been inspected. Under that inspection, the General Sales Manager, **** authorized a new set of tires on it because the ones installed were very worn. I took the car for a drive and was interested in it and ultimately purchased the vehicle. During the negotiation of the vehicle, one of the managers (****) came over and said that since they are cutting the profit made close, the tires would not be a part of the deal. I told him that I couldn't do it without the tires because they didn't have much life on them. He walked away a returned a few minutes later and said something along the lines of, I don't know where I am going to pull it out from because we are cutting it close but I'll take care of the tires. Just come back when you're ready to get them replaced. Shook my hand and walked away. When it came down to signing the deal, the paper work said something along the lines of "4 new tires at the cost of the dealer." Which was reiterated verbally as "We'll get you taken care of with the tires." About a month later I call the salesman to ask if the tires I needed would be in stock and if I needed to schedule an appointment (Mazda dealership but the car I purchased is a Hyundai). The ****, the sales manager ultimately ended up calling me back to tell me that he would have to check with service but would call me asap. The call back never took place so I ended up calling in a week later to speak to service directly. Service referred me to parts and parts said they would need to speak to sales again. **** called me the next day "confused" because the deal as far as he recalled didn't include tires. I explained my conversation with **** and **** told me he would reach out to **** and would call me back. **** calls me pretty much screaming and wouldn't let me speak. He said, "I just got a call that you are saying that I promised you tires and that isn't true." After 5 minutes of him talking over me, I told him I would be calling the GSM and would be disconnecting the call. He proceeded to call me incessantly while I was at work. Upon speaking to **** again, he apologized for ****'s behavior and said that the contracted stated "at the cost of the dealer" and that basically means that it would be up to me to pay at their internal cost. I explained that it was not verbally represented as such on the numerous occasions that the tires had been discussed. I signed the agreement in good faith under the misrepresentation verbally explained by ****. I also told him this had not been the first issue with **** being dishonest or misleading as I had purchased a car previously and had a similar situation with him. **** ultimately promised to go half and half with me on the tires. I explained that I would not accept that given what was previously promised. I also explained a slew of other issues that I have experienced with the car. I received the vehicle with illegal tint which ultimately got me pulled over (Luckily no ticket), numerous paint imperfections that were previously unnoticed at the dealership because the car hadn't been detailed, worn wipers, no wiper fluid, and on top of all of that I had to treat the car for roaches. Not to mention that it took 3 weeks to "look" for a key fob that ultimately didn't exist and had to be made by a locksmith This whole experience has been a nightmare. I purchased a $30,000 car and the run around I am getting makes me feel like I purchased from a buy here pay here.
I signed the deal in good faith - based upon the ambiguous terms that were ultimately falsely represented by ****. At this point, I want the 4 tires that were originally PROMISED FREE as PROMISED by ****. I would like the tint to be replaced with legal tint (My choice in percent) NOT just ripped off. New windshield wipers, and wiper fluid. I would also like the car to be detailed professionally, wax/buff and wet sanding for the hood and other areas with paint issues. Lastly, in the event that any remaining eggs or bugs remain, I would like the dealership to take care of any future pest issues in the vehicle for the next year.
On December 7th 2014 Mr. ******* ******* called the dealership because we advertised a 2013 Hyundai Genesis in our pre-owned inventory. We talked for a few minutes in which I told him that we just received that vehicle and it had currently just finished going through our service vehicle inspection. A few hours later he came in to test drive, & possibly try to work out a deal with us. His salesperson ******* ***** sat down with Mr. ******* to discuss figures and during the initial negotiations Mr. ******* had asked us to replace the 4 tires on the vehicle. After a while of both sides presenting different offers, we agreed to the payment that Mr. ******* wanted on the condition that he would pay for the tires himself. Now because he was going to pay for the tires, we agreed that he could pay our cost for the tires, without any markup for profit. It is explained in our Due on Delivery form that is signed by Mr. *******, which states that he could purchase 4 tires at dealer cost. As Mr. ******* stated, he called a few weeks later and spoke with me about coming in to have the tires put on but this time when we talked, he was under the impression that the tires would be paid for by the dealer. I told him that when we worked the deal that he was to receive 4 tires but that it was at our internal cost, not that we were paying for them but I would pull all the paperwork from his deal to make sure. When I called him back to let him know that was in fact the case, he was upset and explained to me about having illegal tint and that was not the way he thought everything at the time of the deal was portrayed. I told him any issue with the tint or anything else wrong with the vehicle, please just bring it in and we will resolve those problems. I also told him that I could possible see where he might have been confused with the tires, so I further offered to replace 2 of the 4 tires for free. He asked me if he had to purchase the 2 at the same time we were giving the 2 for free. I told him that he could have the one we would cover put on whenever he wanted and pay for his 2 at his leisure. He refused that offer and would only accept 4 tires. I told Mr. ******* that if he changed his mind to please let us know and we would help him out in any way that we could. I also asked him to make sure he came in so we could handle any other issues with the vehicle.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand, 2 months later the dealerships recollection may be a little foggy after selling so many cars, however things went much differently than what is being claimed. The first thing ****** **** said when he pulled the car up was that it had just been purchased from auction. Hadn't been serviced yet but his manager checked it out and approved it for 4 new tires because the ones on the car were in need of replacement. During the negotiation, **** said to be able to make the deal happen, they needed to cut the tires out of the deal. He was very adamant to the point where when I wanted to take a second look at the tires he tried to get me to continue with paper work and processing to avoid me going out. When I did finally go outside to look at the tires, I noted how little tread was actually left and told **** I wouldn't be able to do the deal given the expense of the car and how high my payments would be. When I said that, he walked away and came back a short time later saying we'll get you taken care of with the tires, do you think you can bring a little more in the down payment just so we have more to work with? I said no but he continued the no problem, the tires will be taken care of. I truthfully have not purchased many cars. This would be my second time as a matter of fact. When I saw tires at dealer cost, I based my judgement off of ****'s word and explanation that it would be taken care of. Otherwise the deal would not have been signed. The dealership has offered to "take care" of any issues but they won't put anything in writing. As a matter of fact, I went in to bring in some documents and brought up the windshield wipers to the salesman. He went to the general manager and the GM told the salesman, "we aren't making anything on the car at this point, with the tires and everything we are giving. The wipers will cost 30 dollars at Walmart." So I am not sure what is meant in the dealerships response when it is said, "we will handle any other issues with the vehicle." To top it off, I spoke to the sales manager who said that their position hadn't changed and went as far as saying, "the BBB can't make us do or give you anything we don't want to." At this point I simply want the tires done,the paint on the hood fixed( I will worry about the other blemishes myself), and the tint made to a legal tint, perhaps 28 percent or so. I was able to get the bug issue resolved. So at this point those are the only pressing issues.
Final Business Response
Our General Manager, ****** ******, personally spoke with Mr. ******* and invited him into the dealership in order to resolve his issues. We agreed to replace all 4 tires at no cost to Mr. *******. He has relayed to Mr. ****** that he is completely satisfied.
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)