Car is always breaking, still broken and mazda has not fixed the issue the last 2x the car has been in the shop, GM yelled at me
My buying experience was good... until my 2013 had about 4,000 miles... my car randomly wont start then after several tries would finally start up, my husband was late to work over this several times (mazda could care less), id take it in and they could never.duplicate the problem.
Finally it broke completely and had to be towed in (husband late to work again) they had our car almost two weeks, ****** said its in his hands it will get fixed. The cars gauge cluster went out which is what was causing my slew of problems (horrible gas mileage 12-16mpg), window wipers not working all the time, and not shifting gears (its a automatic and ive explained its dangerous.that going down the road my car will randomly.not go over like 1200rpm and im stuck going like 30mph on I4)
So we get the car back, and the "new" gauge cluster is cracked... wow really? Ok so they get the car back for another 2 days (they already had it 2wks) so we get it back again and our gauge cluster only reads we have 70 miles on the car lol so much for resale value. Any way only one week passes before it starts not starting again so I take it back and they keep it 15 days! And claim once again they cant duplicate the problem... so I get it back again 2wks pass and once again it didnt turn on this morning... AND im only getting 15mpg and the car is running like its constantly in a low gear.
Other issues include uneven tire wear to.the point the inside is bald and I can switch lanes by letting go of the steering wheel yet they claim my car is not out of alignment. But ****** did give us two used tires...still doesnt fix the fact something is clearly wrong with our car on the driver side front tire.
Service tried to tell us thats how mazda made them.
Today I go in because its just to much the car is extremely unreliable, I went in to possibly purchase another car...foolish I know. I told the salesman that my mazda5 is the worse car ive ever owned and the mpg suck and its constantly breaking... I mentioned I was going to write on my car how much it sucked thats how fed up I was. He told ****** and ****** started yelling at me outside the showrooom, told me "not to threaten him"... I told him I refused to argue with him and that he was being unprofessional (mind you I had my children with me, at this point I was crying because I felt attacked and bullied) ****** even mentioned "he" always "gave" me a rental car.. I paid for a maintenance warranty that included rentals...
I wasnt going to leave a review at first. But people need to know.... this dealership is nice for only so long, all I wanted was my car to be fixed right the first time. It was brand new and ive been to the dealership countless times, most of the times they didnt log when I came him... just threw it on the battery tester or alignment machine never logged anything. Make sure you always get a work order they arent your friend or family its business... bad business. I traded in a 2011 civic that never had a issue, never left me stranded. My gma got a 2011 gmc and she has never had a problem. It must be mazda with all the faults.
I have tried talking to ****** and the service manager about this for months. When my car first acted up a year ago I requested getting a new one
To give me the purchase price of my car back, they have not fixed my car the last few times ive taken it in. Id like a refund of the purchase price of the car, ill keep my previous negative equity. I just wan t to get a car that works, I have been trying to get this resolved for months.
The customer first brought vehicle in for their first service at 7,643 for oil change, tire rotation and clean and adjust brakes that is offered with the maintenance plan the customer purchased. She also had a complaint of the air conditioning would stop blowing when she ran over a bump in the road. We test drove vehicle five miles and checked connections at blower motor and resistor and could not duplicate concern. Customer did not mention any concern about the car not starting. The second service was on 1/18/2014 with 13,703 miles on vehicle, we did a oil and filter change which is covered by her maintenance plan. There was no rotation performed customer would have declined, advisors recommend a tire rotation every 5,000 mile interval on our vehicles especially when not covered by the maintenance plan. No other concerns where documented at this time. The third visit was on 5/13/2014 with 20,593 miles. We performed a oil and filter change and tire rotation ( covered by her extended warranty). We also performed a complimentary alignment check which the vehicle passed was not due for alignment. We did at that time recommend tires for wear, this would have been to the neglect of performing a rotation at proper interval mileage and completely missing one rotation that allowed the front tires to stay on the front for a total of almost 13,000 miles. The weight of vehicle and the turning of a vehicle cause front tires to wear much more rapidly than the rear tires. We also checked the radio, the customer states it cuts off, we checked connections and could not duplicate customers concern at this time. The next visit the vehicle was towed in on 6/2/2014 with 21,651 miles on vehicle with the check engine light on and customer said had no power and would go into limp mode. We diagnosed vehicle and found faulty cluster and ordered a replacement cluster. The replacement cluster must be ordered through a secondary vendor who is authorized to set the mileage on the cluster and then sends the cluster to dealership for installation and programming. The cluster failure would cause a vehicle not to start and go into limp mode. We had the vehicle for two weeks waiting to get to fail and after failure waiting on the cluster. During this time the customer complained about the uneven tire wear she was having, the general manager decided to give customer two tires because of the excessive wait on the repairs to the cluster. The customer came to pick up vehicle on a Saturday and complained that we cracked portions of vehicle when installing cluster. The service manager approved replacing the pieces via phone because he was off. The technician also took pictures of inside of vehicle because he knows he did not crack any pieces during install. He took pictures of the vehicles trash and seats and door panels, technicians also complained of **** roaches in vehicle. The service manager approved the replacement of pieces due to the fact we did not note anywhere before that there was damages. The next visit was on 6/27/2014 customer said vehicle would not start and had no power. We kept vehicle and gave customer a loaner vehicle for 14 days, we also put close to fifty miles on vehicle with no problems found on vehicle. We returned vehicle to customer.
The customer returned on a Saturday to possibly trade out of vehicle, she spoke with the general manager who was willing to try to trade her out, during the transaction since the vehicle is not in her name it is a family members name the general manager explained he would have to make a call to the bank on Monday to speak with a representative of the bank. While the general manager told the salesman he had all the information he needed and she would be contacted back on Monday the customer started to go to every customer in the showroom and told them not to purchase a car from our facility. The general manager escorted customer outside and explained how the dealership tried in every way to make her happy with her purchase of the Mazda 5, we gave her two tires, we put her in a loaner vehicle each time ( not covered by her maintenance plan, our plans do not cover rental vehicles and Mazda will not provide one unless a problem is found). The general manger told the service manager that if Mazda calls that we are not capable to give the kind of service this customer is looking for, we try to please each customer with excellence service when coming to our dealership and unfortunately we fall short in her opinion. The customer arrived at dealership 3 days later after service manager spoke with Mazda, service manager relayed the same message to customer and apologized for not being able to service her vehicle any longer and he would recommend one of the other Mazda dealerships to perform any warranty repairs to vehicle. Customer understood and left the property.