BBB Business Review

BBB Accredited Business since 01/11/2000

Gary Munson Heating & A/C Service, Inc.

Find a Location

Phone: (407) 859-1494Fax: (407) 894-07462230 Curry Frd Ste B, OrlandoFL 32806-2486 Send email to Gary Munson Heating & A/C Service, Inc.



BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 01/11/2000

BBB has determined that Gary Munson Heating & A/C Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Gary Munson Heating & A/C Service, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Gary Munson Heating & A/C Service, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
07/16/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Leak in system patched not repaired.
Technician from Gary Munson Heating & A/C came to service AC unit that was not working.This unit was installed by **** ******.Technician found leak in elbow joint were fitting had been soldered.Leak was repaired and system recharged.Technician returned 11 hours later to service system that was not working.Tech found leak in a port near compressor.Tech advised that the schrader valve was leaking.Valve was replaced, but still leaking.Tech pushed plumbers putty into a brass cap and screwed it onto the leaking port.Tech advised that he no longer detected a leak.I asked when he was going to replace the part because that is not a fix that was a patch.Tech advised that the port he plugged doesn't get used so no one should remove the cap and that if it leaks call and they will send someone out.I called **** for two weeks and was advised that **** needed to review the invoice before making a decision.Finally spoke with **** on June 25th.He advised that someone would come out Jun27th to check the AC unit.No one came out or called.

Desired Settlement
I would like the part to be replaced. The leak should be fixed not plugged.

Final Consumer Response
A technician from Gary Munson Heating & A/C came out on 07/10/14 at approximately 1545 hrs. The technician replaced the leaking valve and checked the system. Technician advised that there was no longer a leak and the system was fully charged. I was satisfied with the work that the technician did. We will need to wait to see if the AC continues to operate properly. Still seems unethical to plug a leak rather than fix it. The technician that was out on 07/10/14 was done in 20 minutes and gone in 30.

02/09/2015Problems with Product / Service

Industry Comparison| Chart

Air Quality Service, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Contractors & Systems

Additional Information

top
BBB file opened: 10/01/2004Business started: 01/01/1978
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL 32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

BBB records show a license number of CAC1814337 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. Certified Air Conditioning Contractor.

Type: Certified Air Conditioning Contractor

Type of Entity

Corporation

Incorporated: July 1995, FL

Contact Information
Principal: Mr. Gary Munson (Owner) AJ Munson (Est)
Business Category

Air Quality Service, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Contractors & Systems

Alternate Business Names
Gary Munson Heating & Air, Gary Munson Heating & Air Conditioning

Map & Directions

Map & Directions

Address for Gary Munson Heating & A/C Service, Inc.

2230 Curry Frd Ste B

Orlando, FL 32806-2486

To | From

LocationsX

2 Locations

  • 1215 Stevens Ave 

    Orlando, FL 32806

  • 2230 Curry Frd Ste B 

    Orlando, FL 32806-2486

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Gary Munson Heating & A/C Service, Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Email Addresses

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Air Quality Service

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.