BBB Business Review

BBB Accredited Business since 01/13/2004

Weather Engineers

Phone: (321) 727-2542Fax: (321) 725-8215View Additional Phone Numbers812 E Seminole Ave, MelbourneFL 32901-4632 Send email to Weather Engineers

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BBB Accreditation

A BBB Accredited Business since 01/13/2004

BBB has determined that Weather Engineers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Weather Engineers' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Weather Engineers

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
03/07/2014Problems with Product / Service
09/03/2013Problems with Product / Service
08/06/2013Problems with Product / Service | Read Complaint Details
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Complaint
bought a new a/c system from them, had issues right away, can not get filters that fit in the unit, unit is failing prematurely
bought new a/c unit - inside and out.
inside evaporator unit was put together to accept an a/c filter that can not be found unless ordered special. Air inlet hole was not cut to correct size, causing insuficiant airflow and one fan motor control module already went out and today the same issue has happened again.

multiple times I called and complained, multiple times I was hung up on or told I was a lier from the woman who answers the phone and supposedly owns the company.
this company has multiple complaints for the same type of issues.

something needs to be done about this! I have a lemon here and no one will help me out.

Desired Settlement
I want a new inside unit!

Business' Initial Response
Mr. ******* purchased a new system on 06/28/06 with a 10 years compressor warranty and 5 years parts warranty and 1 year labor warranty. The customer never had the yearly maintenance and the *irst call we got *or service was August 25, 2009. The air handling unit needed a blower motor. The motor was ordered and installed the *ollowing day. It took Mr. ******* Until 03/01/2010 to pay the service call.We did not hear *rom Mr. ******* until July 10, 2013. He called a*ter hours and ask about his warranty. I ***** ****** was on call that night and told him the o**ice was closed and he would have to call in the morning to check his warranty. Mrs. ******* called on July 11, and was talking to ****** ****** ****** ask to i* she needed a service call.She started yelling and degrading the company and using the ***** word. ****** asked her not to use the language or she would hang up. Mrs. ******* continued and ****** hung up. They wanted us to come out *or a service call, but did not want to pay. The air *ilters are special *rom ******* but can be purchased at our o**ice Monday thru Friday 8 to 5. ******* ********* w1ll do the service call and order the part, but Mr. and Mrs. ******* will be responsbile *or the price o* the motor and labor to install.

Consumer's Final Response
From: ****
Sent: Tuesday, August 06, XXXX X:XX PM
To: Better Business Bureau
Subject: Re: BBB Complaint Case#********(Re*#XXX-XXXXXXX-XXXXXXXX-XX-XXXX)
Importance: Low

So what good is the better business bureau? How are you helping the consumer????

This has been an on going issue *or multiple years, and there's nothing that could be done?
These people are liars, plain and simple, and I the consumer got ripped o** - come to my house and look at the unit.

Not happy at all!
**** *******

Business' Final Response
The technician only arrived one time to install the complete blower motor *or Mr. *******. The service call was to diagnose the problem. We only charged *or the labor to install the motor. ****** was very pro*essional while on the telephone, and asked numerous times to please stop using the language that you were using. Any ******* dealer can get the *ilters that you need *or your air conditioner and ******* ********* will even release the registration *or the 10 years warrranty on the compressor part only.

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Furnace Sales & Service, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Plumbing - Contractor

Additional Information

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BBB file opened: 10/01/2004Business started: 08/01/1976
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business & Professional Regulation
1940 N Monroe St STE 50
Tallahassee, FL32399-0750
(850) 487-1395
http://www.myflorida.com/dbpr

BBB records show a license number of CGC057813 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. Certified General Contractor.

Type: Certified General Contractor

BBB records show a license number of CAC025401 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. Certified Air Conditioning Contractor.

Type: Certified Air Conditioning Contractor

BBB records show a license number of CAC058459 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myflorida.com/dbpr. Certified Air Conditioning Contractor.

Type: Certified Air Conditioning Contractor

Type of Entity

Corporation

Incorporated: August 1976, FL

Contact Information
Principal: Mr. Nathan Iacobacci (License Qualifier)Ms. Barbara Iacobacci (President)Mr. Mike Iacobacci (License Qualifier)
Business Category

Air Conditioning Contractors & Systems, Furnace Sales & Service, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating & Air Conditioning, Plumbing - Contractor

Products & Services

This company offers commercial refrigeration, air conditioning and heating, air quality,duct cleaning.

Hours of Operation

Monday - Friday 7:30am - 4:30pm

Methods of Payment

Visa, MasterCard and Financing available

Alternate Business Names
Hunter Cooling & Heating, Inc.

Map & Directions

Map & Directions

Address for Weather Engineers

812 E Seminole Ave

Melbourne, FL 32901-4632

To | From

LocationsX

1 Locations

  • 812 E Seminole Ave 

    Melbourne, FL 32901-4632

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Weather Engineers is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (321) 773-4310
  • (321) 636-2952
  • (321) 473-6779
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Air Conditioning Contractors & Systems

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.